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- Tasks: Lead HR and Public Facing Services teams, ensuring efficient delivery of essential support.
- Company: Join the Foreign, Commonwealth and Development Office, a key player in global diplomacy.
- Benefits: Enjoy a dynamic work environment with opportunities for professional development and impactful work.
- Why this job: Be part of a mission-driven team aiming to innovate and improve public services.
- Qualifications: Chartered membership of CIPD or CIPP and experience in operational delivery required.
- Other info: This role offers a chance to influence change in a fast-paced government setting.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Deputy Director, HR Services and Public Facing Services
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Deputy Director, HR Services and Public Facing Services
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Foreign, Commonwealth and Development Office provided pay range
This range is provided by Foreign, Commonwealth and Development Office. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Operational Delivery Profession is one of the largest professions in Government. Members make up over half of the Civil Service workforce. The aim of the profession is to deliver exceptional services. The HR Services and Public Facing Services mission within the FCDO is to build on this, by providing high quality, timely support to members of the public and Civil Servants. We do this by acting kindly and working as a team. We lead by example by innovating and embracing change, maximising opportunities for professional development.
You will lead the FCDO’s HR Services team overseeing the delivery of essential HR transactional and advisory support to the FCDO’s Civil Service staff and Partners Across Government (PAG) staff hosted on the FCDO platform. You will also lead our Public Facing Services team and be accountable for the delivery of the UK’s Legalisation Service, which is responsible for legalising official documents issued in the UK for use overseas, as well as the Academic Technology Approvals Scheme which assesses applications from foreign students who want to come and study in the UK in certain technology related fields.
You will be joint programme director responsible for the delivery of the Overseas Cluster of the Shared Services for Government Strategy ensuring the FCDO is able to provide business services to all Civil Servants posted overseas by 2026.
The role is suitable for a high performing Operational Delivery Professional who is able to engage successfully at senior levels, build relationships and influence and think strategically as well as operationally.
The successful candidate will also be a member of the Finance Senior Leadership Team.
Key responsibilities
Leadership
- This is a stretching leadership role, and you will lead a significant portfolio, motivating and developing a diverse team to deliver an effective and efficient service, with a strong ability to build capability and develop people in a fast paced and challenging environment.
- Leading HR Services and Public Facing Services, each critical operational delivery teams, creating a strong cultural identity and cohesion, empowering staff, promoting accountability and the autonomy to deliver internal and external objectives.
- Lead the Operational Delivery Profession within the FCDO, promoting opportunities and collaborating with the central profession’s function to enhance opportunities for FCDO staff and ensure best practice in operational delivery services.
Delivery
- Implementing robust and kind change management strategies, to deliver efficient digital solutions as we reshape teams in line with the ambition for a streamlined FCDO.
- Leading and motivating multi-site high-performing teams: managing change well and fostering diversity and inclusion.
- Applying strong analytical, interpersonal and communication skills to ensure the needs of the Overseas Shared Services Cluster are met through the Shared Services Strategy for Government and functional interoperability programmes.
Person specification
Working at the FCDO will be the most challenging and rewarding time of your career. We want to be the best diplomatic and development ministry in the world, with jobs that are the envy of the Civil Service and the rest of the world. We aim to recruit and retain the best people; those that are delivery focused and have a strong track record in achieving high impact outcomes.
The Civil Service is open to talented people from any career background; we will always seek to identify transferable skills from the individual’s experience. It is important that in your application you provide evidence and examples of proven experience of the Essential Criteria. These responses will be developed and discussed with candidates invited to interview.
- Chartered membership of CIPD or CIPP, holding recognised qualifications in Operational Delivery such as CMI level 5 or an Advanced Diploma in Global Business Services.
- Ability to demonstrate high level leadership and operational delivery capabilities and experience in a fast paced, global environment, together with an ability to motivate teams, promote resilience and drive an inclusive culture.
- Highly developed planning and organisational skills in an operational delivery environment, with experience of delivery, managing change in a highly complex organisation and meeting tight deadlines.
- Ability to think creatively and strategically to solve problems and manage risks.
- Able to evidence balancing strategic and reactive improvements to outward facing services, using data-driven, measurement-led techniques to inform end-to-end services, embracing new technologies and digital solutions as needed.
- Adept at quickly building strong stakeholder relationships, using your network to support delivery against your objectives, and having a clear understanding of senior leaders, ministers and service user needs.
- Financial and data literacy to support identification and mitigation of risk.
Qualifications
Holding recognised qualifications in Operational Delivery such as CMI level 5 or an Advanced Diploma in Global Business Services.
Memberships
Chartered membership of CIPD or CIPP.
Seniority level
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Seniority level
Director
Employment type
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Employment type
Full-time
Job function
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Job function
Human Resources
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Industries
Government Administration
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Deputy Director, HR Services and Public Facing Services employer: Foreign, Commonwealth and Development Office
Contact Detail:
Foreign, Commonwealth and Development Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Director, HR Services and Public Facing Services
✨Tip Number 1
Familiarise yourself with the FCDO's mission and values. Understanding their commitment to delivering exceptional services and promoting a kind, inclusive culture will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the FCDO. Engaging with them can provide valuable insights into the organisational culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing diverse teams. The role requires strong leadership capabilities, so having specific examples ready will demonstrate your suitability for the position.
✨Tip Number 4
Stay updated on current trends in HR services and operational delivery within government sectors. Being knowledgeable about recent developments will show your proactive approach and commitment to continuous improvement.
We think you need these skills to ace Deputy Director, HR Services and Public Facing Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Deputy Director position. Tailor your application to highlight how your experience aligns with the key responsibilities outlined in the job description.
Highlight Relevant Experience: In your CV and cover letter, focus on your leadership experience and operational delivery capabilities. Provide specific examples of how you've successfully managed teams and implemented change in a fast-paced environment.
Showcase Qualifications: Ensure you mention any relevant qualifications, such as Chartered membership of CIPD or CIPP, and any recognised qualifications in Operational Delivery. This will demonstrate your commitment to professional development and your suitability for the role.
Use Data-Driven Examples: When discussing your past experiences, use data-driven examples to illustrate your achievements. Highlight how you've used measurement-led techniques to improve services and manage risks effectively.
How to prepare for a job interview at Foreign, Commonwealth and Development Office
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Deputy Director role and its responsibilities. Familiarise yourself with the FCDO's mission and how HR Services and Public Facing Services contribute to it. This will help you articulate how your experience aligns with their goals.
✨Showcase Leadership Experience
As this role requires strong leadership skills, be prepared to discuss specific examples of how you've successfully led teams in the past. Highlight your ability to motivate diverse groups and manage change effectively, as these are crucial for the position.
✨Demonstrate Strategic Thinking
The interviewers will be looking for candidates who can think both strategically and operationally. Prepare to discuss how you've approached problem-solving in complex environments and how you've used data-driven techniques to inform decisions.
✨Build Rapport with Interviewers
Establishing a connection with your interviewers can set you apart. Be personable and engage them in conversation. Show that you understand the importance of stakeholder relationships and how you can leverage your network to support the FCDO's objectives.