At a Glance
- Tasks: Coordinate services, manage projects, and keep clients updated throughout the process.
- Company: Join a dynamic team in the electronic security industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Work in a fast-paced environment with international clients and diverse challenges.
- Why this job: Be the key link between clients and engineers, making a real difference every day.
- Qualifications: Experience in service coordination and strong communication skills are essential.
Key Responsibilities
- Service
Coordination: Receive and log service requests via phone/email, cross-reference with existing quotes, dispatch engineers or third-party providers, and request technical support where necessary.
- Small Works Management: Assist with the quoting, management, processing, and delivering of Small Works Projects (up to £25k in value).
- Scheduling: Organise engineer attendance in line with client expectations and service level agreements (SLAs).
This is working with both UK Engineers and Local Service Partners globally.
- Client Communication: Keep clients informed throughout the service/small works request lifecycle and ensure accurate records are maintained in Salesforce.
- End-to-End Case Management: Manage each service request from initiation to closeout and invoicing, including quoting for any required follow-up work.
- Invoicing & Compliance: Ensure timely and accurate invoicing. Follow up on purchase orders and client approvals.
- Internal & External Meetings: Attend service review meetings and, where needed, client service reviews to provide updates on open jobs.
- Relationship
Building: Build strong working relationships with clients, subcontractors, and colleagues across the business.
Provide cover for the International Service manager were required.
- Health & Safety: Request RAMS and permits as needed from our H&S team.
About You – Skills, Experience & Attributes
- Previous experience in a similar service coordination or administrative role
- Advantageous: Background in the electronic security industry and understanding of security systems
- Preferred: Experience working with international clients and managing communications across multiple time zones
- Highly organised with excellent attention to detail
- Strong verbal and written communication skills
- Confident in Microsoft Word, Excel, and business software
- Able to prioritise, multitask, and work under pressure
- Bonus: Experience with Salesforce
- Driving Licence: Preferred
Service Co-ordinator in Hertford employer: Fore Street Employment Agency
Fore Street Employment Agency is an excellent employer, offering a dynamic work environment in Hertford where creativity and precision meet. With a strong focus on employee development through ongoing training and competitive salaries, we foster a collaborative culture that values teamwork and high-quality output. Join us to be part of a team that not only prioritises excellence in print finishing but also supports your professional growth in a thriving industry.
Contact Details:
Fore Street Employment Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator in Hertford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fore Street Employment Agency. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fore Street Employment Agency before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Co-ordinator in Hertford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fore Street Employment Agency:Your cover letter is your chance to shine! Tell us why you want to work at Fore Street Employment Agency specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fore Street Employment Agency!
How to prepare for a job interview at Fore Street Employment Agency
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
