Job summary
This role involves communicating professionally and effectively with patients, healthcare professionals, and external agencies face-to-face, over the telephone, via email, and through text messaging. The responsible for booking and managing appointments, signposting patients to the most appropriate healthcare service or professional, and providing a high standard of patient care and customer service. The position also includes a variety of administrative responsibilities, including scanning and accurately attaching documents to patient clinical records, processing incoming correspondence, supporting the achievement of Quality and Outcomes Framework (QOF) targets, and managing enquiries from external organisations and third-party agencies. Accuracy, confidentiality, and the ability to work efficiently in a busy environment are essential aspects of the role.
Main duties of the job
The position will require someone that can work well under pressure, multi-task & have good computer knowledge. Receptionists are the first port of call for patients and our reception does get very busy at times.
It is desirable that the candidate has previous experience in a primary care environment.
The candidate will possess excellent communication skills, both verbally and written. A full working knowledge of Emis Web and Docman 10 is desirable, however training can be provided.
The post is for 25-30 hours over 5 days/week and flexibility is essential as you would be required to cover colleagues annual leave and sickness to ensure the smooth running of the GP reception area.
You will need to deal with people at all levels in a calm and courteous manner, even when under pressure, be computer literate and ideally have experience of GP computer systems. You need to be able to deliver quality administrative services in an organised and professional manner.
About us
We are a dynamic and forward-thinking GP Practice operating across two sites and providing care to approximately 4,500 patients. Due to continued growth, we are looking to recruit a Receptionist/Administrator to join our friendly and dedicated team
Job description
Job responsibilities
This role involves communicating professionally and effectively with patients, healthcare professionals, and external agencies face-to-face, over the telephone, via email, and through text messaging. The responsible for booking and managing appointments, signposting patients to the most appropriate healthcare service or professional, and providing a high standard of patient care and customer service. The position also includes a variety of administrative responsibilities, including scanning and accurately attaching documents to patient clinical records, processing incoming correspondence, supporting the achievement of Quality and Outcomes Framework (QOF) targets, and managing enquiries from external organisations and third-party agencies. Accuracy, confidentiality, and the ability to work efficiently in a busy environment are essential aspects of the role.
Person Specification
Experience
Desirable
- Experience of working in a GP practice
- experience of working with EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Fordhouses Medical Centre
Address
68 Marsh lane
Wolverhampton
Westmidlands
WV10 6RU
United Kingdom
Employer's website
https://www.fordhousesmedicalcentre.nhs.uk/ (Opens in a new tab)
