Membership Specialist

Overview

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Position Summary

Reporting to the Membership Director, the Membership Specialist performs an array of vital support functions that ensure efficiency, accuracy, and continuity of daily gift processing, record keeping, and customer service. The Membership Specialist works closely with the Assistant Director of Database Systems and the Assistant Director for Member Engagement to facilitate the smooth execution of daily operational and financial processes. This position requires work on occasional morning, night, or weekend hours for events. Additionally, regular business days during December and January holidays.

Essential Functions

• Manages CRM operations: constituent and gift records, queries, validation, premium setup/inventory, and fulfillment
• Builds and maintains online donation forms (basic HTML) and CRM tables for fundraising, inventory, and processing
• Administers and manages the Matching Gift program
• Assists with sustainer retention efforts across mail, email, phone, and CRM
• Creates and executes email campaigns through CRM and Constant Contact
• Generates and fulfills acknowledgments and donor communications
• Provides support at off-site fundraising events and member drives at the radio station

Notes

Essential Functions Note: This list is not intended to be an exhaustive list. The University may assign additional related duties as necessary.

Management Responsibilities

Not responsible for supervision or oversight of others.

Additional Functions

Provides guidance, training and support to student workers in operations and fundraising tasks. Monitors supply and material levels, reorders as needed.

Required Qualifications: Education and Experience

High school diploma required. Minimum of 2 years of experience in membership or development operations.

Required Qualifications: Knowledge and Skills

Proficiency in Excel and Word required. Experience working in CRM systems. Meticulous attention to detail and accuracy in managing financial information. Basic HTML / web page design experience. Excellent time management and prioritization skills. Strong interpersonal skills, including the ability to communicate professionally, effectively, and discreetly with colleagues and donors. Ability to adapt, redirect, multitask, and work well under pressure in a fast-paced environment. Ability and eagerness to work collaboratively as part of a highly motivated, energetic team. Excellent organizational skills. Ability to learn new tasks quickly.

Preferred Qualifications

Bachelor’s Degree. Familiarity with WFUV’s music format.

Compensation

Minimum Starting Salary: $65,000. Maximum Starting Salary: $70,000. Salary is commensurate with qualifications, experience, and skills.

Union Status

Is this a Union position? No

Posting and Position Details

Posting Number: A969P
Number of Vacancies: 1
Start Date: ASAP
Posting Date: 10/24/2025

Required Documents to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a High School Diploma or equivalent?

• * Which of the following functions have you used confidently in Excel? (check all that apply)

• SUM, AVERAGE, MIN, MAX
• IF statements (e.g., IF/THEN)
• VLOOKUP or XLOOKUP
• Pivot Tables
• Filters
• Text-to-Columns or CONCATENATE
• None of the Above

• * Have you ever created a Mail Merge in Microsoft Word that pulled data from an Excel or CSV file?

• Yes, independently and frequently
• Yes, with guidance or occasional help
• No

• * Rate your comfort level with handling and reconciling financial data (donations, deposits, batching).

• Very comfortable — I do this regularly and accurately
• Somewhat comfortable — I’ve done this before but may need guidance
• Unsure — I would need training

• * When entering donor records, what methods do you use to ensure accuracy and catch errors? (short answer)
• (Open Ended Question)

• * This role requires attention to detail with numbers and data. Which statement best describes you?
• I am highly detail-oriented and enjoy working with data
• I am comfortable with data but prefer a mix of tasks
• I prefer big-picture work, not detail-heavy tasks

• * This role includes responding to member and donor inquiries via email. Which best describes your experience?
• I have handled customer or donor service emails regularly as part of my job.
• I have occasionally responded to customer emails but it was not a main duty
• I have not handled customer emails in a professional setting.

• * This position involves updating online donation forms using basic HTML (e.g., inserting links, formatting text, embedding images). Which best describes your experience?
• I regularly edit or create web content using HTML.
• I’ve occasionally used HTML (for example, to format email templates or forms)
• I understand what HTML is but haven’t worked with it directly.
• I have no experience with HTML.

• * Do you have a minimum of 2 years of experience in membership or development operations?
• Yes