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For Companies At a Glance
- Tasks: Lead warranty management, establish governance, and drive performance improvements.
- Company: Major UK rail operator with a focus on innovation and proactive strategies.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team committed to equal opportunities and career development.
- Why this job: Make a significant impact in a pivotal role within the rail industry.
- Qualifications: 5+ years in rolling stock, strong technical and commercial skills required.
The predicted salary is between 64832 - 64832 £ per year.
Location: Network‑wide (north), with travel to Care Centres and suppliers.
Working Pattern: Hybrid – approx. 3 days on site / 2 days from home.
Salary: £64,832 per annum
The Situation
A major UK rail operator is seeking an experienced and autonomous Warranty Manager to take full ownership of its warranty management function. The current process is underdeveloped and reactive; the organisation is now shifting towards a proactive, data‑driven approach. With a significant number of new trains entering the fleet over the coming years, this is a pivotal moment to establish strong governance, improve performance, and maximise cost recovery.
The Opportunity
This is a high‑impact role within the Technical Services team, offering the autonomy to define strategy, refine Quality Management System Procedures (QMSP), and build a robust governance framework for warranty activity. You will manage one direct report (Fleet & Material Support Engineer) and act as the key interface between Technical Support Engineers, train owners, and major suppliers such as Unipart, Wabtec, and CAT.
Key Responsibilities
- Strategic Governance — Establish and enforce a consistent, robust warranty governance process across five Train Care Centres.
- KPI Implementation — Develop and maintain KPIs to track claim volumes, success rates, losses, and disputes.
- Dispute Resolution — Lead commercial negotiations with suppliers when claims are rejected, using technical insight to secure favourable outcomes.
- Performance Reporting — Produce clear financial and operational reporting for senior stakeholders.
- Stakeholder Management — Coordinate between Technical Support Engineers and external supply chain partners to ensure timely, accurate claim handling.
- Material Support Oversight — Manage the Fleet & Material Support Engineer, ensuring engineering changes and material challenges are resolved efficiently.
Essential Skills & Experience
- Rolling Stock Expertise — Minimum 5 years’ experience within the rolling stock industry.
- Technical Background — Strong understanding of engine systems and related engineering principles.
- Commercial Acumen — Experience managing budgets, interpreting contract obligations (e.g., NEC4), and reporting financial outcomes.
- Qualifications — NVQ Level 3 or above in an engineering discipline.
- Analytical Mindset — Ability to trend data and use insights to drive process improvements.
- High Autonomy — Comfortable defining your own direction and navigating complex, ambiguous challenges.
Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on‑going basis all aspects of recruitment to avoid unlawful or undesirable discrimination.
Warranty Manager in Sheffield employer: Ford
Contact Detail:
Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Manager in Sheffield
✨Tip Number 1
Network, network, network! Reach out to your connections in the rolling stock industry and let them know you're on the hunt for a Warranty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of warranty governance processes. Be ready to discuss how you would implement KPIs and handle disputes with suppliers, as these are key aspects of the role.
✨Tip Number 3
Showcase your analytical mindset during interviews. Bring examples of how you've used data to drive improvements in past roles. This will demonstrate your proactive approach and ability to navigate complex challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Warranty Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Warranty Manager. Highlight your experience in warranty management, rolling stock expertise, and any relevant KPIs you've developed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved processes or resolved disputes in the past. We love a good story that showcases your skills!
Show Off Your Analytical Skills: Since this role requires an analytical mindset, don’t forget to mention any experience you have with data analysis and reporting. We’re looking for someone who can trend data and drive improvements, so give us the goods!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Let’s make it happen!
How to prepare for a job interview at Ford
✨Know Your Stuff
Make sure you brush up on your rolling stock expertise and technical background. Be ready to discuss engine systems and engineering principles in detail, as this role requires a solid understanding of these areas.
✨Show Your Strategic Side
Prepare to talk about how you would establish a robust warranty governance process. Think about examples from your past where you've implemented KPIs or improved processes, and be ready to share those insights.
✨Master the Art of Negotiation
Since you'll be leading commercial negotiations with suppliers, think of scenarios where you've successfully resolved disputes or secured favourable outcomes. Highlight your commercial acumen and how you can leverage technical insight in these discussions.
✨Engage with Stakeholders
This role involves coordinating between various teams and external partners. Prepare examples of how you've effectively managed stakeholder relationships in the past, ensuring timely and accurate claim handling.