At a Glance
- Tasks: Install, maintain, and repair rail vehicle door systems while providing top-notch customer support.
- Company: Join a leading company in the rail sector with a focus on innovation and safety.
- Benefits: Enjoy a competitive salary, company van, tools, and ongoing training opportunities.
- Other info: Flexible working environment with clear career progression in the rail sector.
- Why this job: Make a real impact in the rail industry while developing your engineering skills.
- Qualifications: NVQ Level 3 in Mechanical Engineering and experience in mechanical and pneumatic systems.
The predicted salary is between 42000 - 42000 £ per year.
Location: Field-based (covering Crewe, Birmingham, Derby, Banbury, Milton Keynes)
Salary: £42,000 (DOE) + Access to Company Van, Fuel Card, Tablet & Tools
Overview
We are seeking a customer-focused Field Service Engineer to support the installation, maintenance, and repair of rail vehicle door systems. This role is ideal for engineers from automotive, plant, aerospace, rail, or similar engineering backgrounds with strong mechanical and pneumatic expertise. You’ll be working on-site at depots and customer locations, ensuring equipment is safe, reliable, and fully operational while providing a high level of technical support to customers.
Key Responsibilities
- Install, commission, service, and repair door systems on rolling stock, including passenger doors, cab doors, and internal/inter-car doors.
- Diagnose and resolve mechanical, electrical, and pneumatic faults efficiently.
- Carry out planned preventative maintenance (PPM) in line with schedules.
- Ensure all work complies with safety regulations and industry standards.
- Accurately complete service reports, fault logs, and maintenance records.
- Act as a customer-facing representative, providing technical support and building strong working relationships.
- Work closely with depot teams and operators to improve reliability and minimise downtime.
- Identify recurring issues and recommend improvements or upgrades.
- Maintain company vehicle, tools, and equipment in safe working condition.
- Participate in overtime or on-call rota where required.
Skills & Experience
- Experience in a Field Service Engineer or similar role (automotive, plant, aerospace, rail or related sectors).
- Strong hands-on knowledge of mechanical systems (linkages, locking mechanisms, actuators).
- Pneumatic systems (essential).
- Basic electrical fault-finding (DC/control systems).
- Proven ability in fault diagnosis and repair in a customer-facing environment.
- Comfortable interpreting technical drawings and schematics.
- Able to work independently and manage your own workload effectively.
Qualifications
- NVQ Level 3 (or equivalent) in Mechanical Engineering (essential).
- Pneumatics experience (essential).
- Electrical qualifications (desirable).
- Rail competencies (PTS, depot protection) – desirable.
- Full UK driving licence (essential).
Personal Attributes
- Strong customer-facing and communication skills.
- Safety-conscious with excellent attention to detail.
- Self-motivated and reliable.
- Flexible approach to working hours and environments.
- Quality-driven mindset.
Working Environment
- Field-based across rail depots and operational sites.
- Work in varied conditions including outdoor and confined spaces.
What’s On Offer
- Competitive salary with overtime opportunities.
- Company van, fuel card, tools, and PPE provided.
- Ongoing training and development.
- Clear progression opportunities within the rail sector.
Field Service Engineer employer: Ford
Join a dynamic team as a Field Service Engineer, where you'll enjoy a competitive salary and the benefits of a company van, fuel card, and tools provided for your role. Our supportive work culture prioritises employee growth through ongoing training and clear progression opportunities within the rail sector, making it an excellent employer for those seeking meaningful and rewarding employment in a customer-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those in rail or similar sectors. Attend industry events or local meetups to make new contacts and get your name out there.
✨Tip Number 2
Show off your skills! If you have a portfolio of past projects or experiences, bring it along to interviews. Demonstrating your hands-on knowledge of mechanical and pneumatic systems can really set you apart from the competition.
✨Tip Number 3
Prepare for technical questions! Brush up on your fault diagnosis and repair techniques, as well as your understanding of safety regulations. Being able to confidently discuss these topics will impress potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that Field Service Engineer role. Don’t miss out!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in mechanical and pneumatic systems. We want to see how your background in automotive, plant, or aerospace engineering makes you the perfect fit for the Field Service Engineer role.
Show Off Your Skills:In your application, don’t just list your qualifications—show us how you've used them! Give examples of how you've diagnosed and resolved faults in a customer-facing environment. We love seeing real-world applications of your skills.
Be Customer-Focused:Since this role is all about providing top-notch technical support, make sure to emphasise your customer service skills. Share any experiences where you’ve built strong relationships with clients or improved their satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ford
✨Know Your Stuff
Make sure you brush up on your mechanical and pneumatic systems knowledge. Be ready to discuss specific experiences where you've diagnosed and repaired faults, especially in a customer-facing role. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Customer Skills
Since this role involves a lot of interaction with customers, prepare examples of how you've built strong relationships in previous jobs. Think about times when you provided excellent technical support or resolved issues efficiently. This will highlight your customer-focused approach.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities listed in the job description. Be prepared to explain how your background in automotive, aerospace, or rail engineering aligns with the tasks you'll be performing, like installing and maintaining door systems on rolling stock.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s operations, safety regulations, and team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to demonstrate your proactive mindset.
