Overview
In this role you will lead operations and contracts across the Retail Deposits function, driving customer-focused service, efficiency and resilience. You will shape operating models, manage vendor governance, and oversee regulatory compliance while collaborating across the business and external partners. The role offers opportunities to lead transformation initiatives, optimize processes, and strengthen governance to meet high standards. You will work on cross-functional programs that improve the customer journey and support strategic objectives.
Pay / Benefits
- Competitive base salary
- Guaranteed Holiday Bonus
- Pension with employer matching up to 12%
- Clear path to senior leadership
- Ford vehicle purchase and lease discounts
- 26 days annual leave + UK public holidays, enhanced family leave, volunteering days
Responsibilities
- Lead operations management for the bank with emphasis on customer service, efficiency and resilience
- Develop and implement operating models and strategies to prioritise customer and colleague experience, reduce costs, and optimise processes
- Project manage new systems, processes and operating models
- Develop and implement the Operational Resilience framework including testing
- Develop and manage the Consumer Duty framework including testing
- Manage control risk assessments and the controls framework
- Ensure compliance with FCA complaints handling and regulatory requirements
- Monitor vendor performance and conduct vendor audits to ensure quality and service standards
- Lead end-to-end contract management including drafting, negotiation and review of contracts
- Collaborate with procurement to align strategies, evaluate suppliers, and drive cost savings
- Build relationships with stakeholders to deliver customer-centric solutions
- Identify and implement process improvements across operations and supplier management
Key requirements
- Proven experience in Retail Deposits within banking/financial services
- Strong operations management and operational resilience experience
- Experience with outsourced vendor management, contract management and supplier governance
- Understanding of banking regulations and regulatory requirements
- Experience developing and implementing operational strategies, process improvements and operating models
- Track record of managing third-party suppliers, including contract negotiation and performance management
- Strong project management, prioritisation and delivery of complex initiatives
- Experience managing risk assessments, control frameworks and governance activities
- Excellent analytical and stakeholder management skills
- Problem-solving abilities
- Stakeholder management
- Analytical thinking
- Problem-solving
- Operational resilience frameworks
- Contract management
- Vendor governance and procurement coordination
Operations & Contracts Manager in Essex employer: Ford
Join Ford Credit as a Financial Reporting Supervisor and be part of a dynamic team that values accuracy, compliance, and innovation in financial reporting. Located in Dunton, you will enjoy a flexible work environment, with the opportunity to engage directly with Senior Leadership while driving high-profile deliverables like the Annual Report & Accounts. Our commitment to diversity and employee growth ensures a supportive culture where your contributions are recognised and valued.
