Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead warranty management, establish governance, and drive performance improvements.
- Company: Major UK rail operator with a focus on innovation and quality.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team committed to equal opportunities and career development.
- Why this job: Make a significant impact in a pivotal role within the rail industry.
- Qualifications: 5+ years in rolling stock, strong technical and commercial skills required.
The predicted salary is between 64832 - 64832 £ per year.
A major UK rail operator is seeking an experienced and autonomous Warranty Manager to take full ownership of its warranty management function. The current process is underdeveloped and reactive; the organisation is now shifting towards a proactive, data-driven approach. With a significant number of new trains entering the fleet over the coming years, this is a pivotal moment to establish strong governance, improve performance, and maximise cost recovery.
This is a high-impact role within the Technical Services team, offering the autonomy to define strategy, refine Quality Management System Procedures (QMSP), and build a robust governance framework for warranty activity. You will manage one direct report (Fleet & Material Support Engineer) and act as the key interface between Technical Support Engineers, train owners, and major suppliers such as Unipart, Wabtec, and CAT.
Key Responsibilities- Strategic Governance — Establish and enforce a consistent, robust warranty governance process across five Train Care Centres.
- KPI Implementation — Develop and maintain KPIs to track claim volumes, success rates, losses, and disputes.
- Dispute Resolution — Lead commercial negotiations with suppliers when claims are rejected, using technical insight to secure favourable outcomes.
- Performance Reporting — Produce clear financial and operational reporting for senior stakeholders.
- Stakeholder Management — Coordinate between Technical Support Engineers and external supply chain partners to ensure timely, accurate claim handling.
- Material Support Oversight — Manage the Fleet & Material Support Engineer, ensuring engineering changes and material challenges are resolved efficiently.
- Rolling Stock Expertise — Minimum 5 years' experience within the rolling stock industry.
- Technical Background — Strong understanding of engine systems and related engineering principles.
- Commercial Acumen — Experience managing budgets, interpreting contract obligations (e.g., NEC4), and reporting financial outcomes.
- Qualifications — NVQ Level 3 or above in an engineering discipline.
- Analytical Mindset — Ability to trend data and use insights to drive process improvements.
- High Autonomy — Comfortable defining your own direction and navigating complex, ambiguous challenges.
Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an ongoing basis all aspects of recruitment to avoid unlawful or undesirable discrimination.
Warranty Manager employer: Ford & Stanley Select
Contact Detail:
Ford & Stanley Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, especially those in the rolling stock sector. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your experience in warranty management and rolling stock. Use specific examples to demonstrate how you've tackled challenges and improved processes in the past.
✨Tip Number 3
Prepare for those tricky questions! Think about the key responsibilities listed in the job description and come up with solid answers that showcase your skills in strategic governance and KPI implementation. Practise makes perfect, so run through these with a friend or in front of the mirror.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you nail that application process. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in and let’s land that job together!
We think you need these skills to ace Warranty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Manager role. Highlight your experience in warranty management and rolling stock, and don’t forget to showcase your technical background and commercial acumen!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've improved processes or resolved disputes in previous positions.
Showcase Your Analytical Skills: Since this role requires an analytical mindset, be sure to include any relevant experience with data analysis or KPI implementation. We want to see how you’ve used insights to drive improvements in past roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Ford & Stanley Select
✨Know Your Stuff
Make sure you brush up on your rolling stock expertise and technical knowledge. Be ready to discuss engine systems and engineering principles in detail, as this role demands a strong understanding of these areas.
✨Show Your Strategic Side
Prepare examples of how you've established governance processes or improved performance in previous roles. This will demonstrate your ability to define strategy and refine Quality Management System Procedures, which is crucial for this position.
✨Be Ready for Negotiations
Think about past experiences where you've led commercial negotiations, especially when claims were rejected. Highlight your technical insights and how they helped secure favourable outcomes, as this will be key in the role.
✨Data-Driven Mindset
Since the organisation is shifting towards a proactive, data-driven approach, come prepared with examples of how you've used data to drive process improvements. Discuss any KPIs you've developed and how they impacted your previous teams.