At a Glance
- Tasks: Coordinate stakeholder engagement, manage data, and improve processes in a dynamic team.
- Company: Join a leading UK industry organisation with a friendly and collaborative culture.
- Benefits: Competitive salary, 25 days leave, flexible hours, and career progression opportunities.
- Other info: Exciting role with visibility and the chance to shape a new position.
- Why this job: Make a real impact while developing skills in engagement, communications, and data analysis.
- Qualifications: Experience in administration or customer service, strong communication, and organisational skills.
A leading UK industry organisation is creating a brand-new Engagement Coordinator role to support its growing engagement team. As the organisation has expanded, enquiry volumes, stakeholder interaction and operational activity have increased significantly. To ensure the team can continue delivering an exceptional service, this newly created role will provide essential coordination, data management, communications support and process improvement across the function.
This is an exciting opportunity to join a friendly, collaborative team in a role with real visibility and impact. You'll gain exposure to a wide range of stakeholders, develop expertise in engagement, communications and data analysis, and play a key role in shaping how the organisation delivers value to its network. Ideal for someone looking to accelerate their career, this position offers genuine scope for future progression while allowing you to influence and develop a newly created role.
Key Responsibilities
- Stakeholder Support & Coordination
- Act as the first point of contact for enquiries via email, telephone and online channels.
- Manage, log and respond to incoming queries, escalating complex issues where appropriate.
- Maintain accurate records of interactions, enquiries and actions.
- Deliver a responsive, professional and high-quality service.
- Engagement Support
- Support the Engagement Managers in delivering an exceptional stakeholder experience.
- Help increase engagement across events, communications and initiatives.
- Identify opportunities to improve participation, communication and overall satisfaction.
- CRM & Data Management
- Maintain and update records within the CRM system.
- Analyse trends, recurring enquiries and stakeholder feedback.
- Produce reports and insights to support decision-making.
- Support ongoing CRM development and process improvements.
- Process Improvement
- Review and improve day-to-day processes and workflows.
- Develop resources and tools that enhance team efficiency.
- Contribute ideas to improve services and engagement activities.
- Communications & Events
- Support communications, newsletters and regular updates.
- Assist with the planning and delivery of events.
- Attend events when required and provide operational support.
Essential Skills & Experience
- Experience working in a busy office, coordination, administration, customer service or support environment.
- Experience managing multiple priorities and responding to high volumes of enquiries.
- Experience maintaining accurate records and handling information professionally.
Skills
- Excellent organisational and prioritisation skills.
- Strong written and verbal communication skills.
- Strong Microsoft Office skills, particularly Excel, Outlook and Word.
- Ability to analyse information and identify trends or recurring themes.
- Excellent attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Proactive and solution-focused approach.
- Ability to handle confidential information with discretion.
Personal Attributes
- Positive and approachable.
- Curious and eager to learn.
- Proactive, confident and willing to suggest improvements.
- Comfortable working within a small, close-knit team.
Desirable Skills & Experience
- Experience using a CRM system such as Salesforce or similar.
- Experience within a trade association, not-for-profit organisation, professional body or stakeholder-focused environment.
- Experience in stakeholder engagement or relationship management.
- Experience analysing data and producing reports.
- Experience supporting events and networking activities.
- Knowledge of rail, transport, infrastructure or supply-chain sectors.
- Qualifications in business, administration, communications or a related subject (degree not essential).
Package
- £30,000 - £35,000 salary (exceptional candidates considered up to £42,000)
- 25 days annual leave plus bank holidays
- 5% employer pension contribution
- Death in service benefit (2x salary)
- Long-term sickness protection
- Annual salary reviews
- 35-hour working week
- Flexible start and finish times
- Predominantly office-based with some flexibility
- Free parking and excellent transport links
- Occasional travel to events
About Ford & Stanley Group
Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas – recruiting, developing and retaining the best talent from shop floor to boardroom.
Engagement Coordinator in Derby employer: Ford & Stanley Select
Ford & Stanley Group is an exceptional employer that fosters a friendly and collaborative work culture, making it an ideal place for an Engagement Coordinator to thrive. With a focus on employee growth, the company offers genuine opportunities for career progression, flexible working arrangements, and a supportive environment that values innovation and teamwork. Located in a vibrant area with excellent transport links, employees enjoy a comprehensive benefits package, including generous annual leave and a commitment to equal opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Coordinator in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ford & Stanley Select. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ford & Stanley Select before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Engagement Coordinator in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ford & Stanley Select:Your cover letter is your chance to shine! Tell us why you want to work at Ford & Stanley Select specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ford & Stanley Select!
How to prepare for a job interview at Ford & Stanley Select
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
