Production Support Engineer in Basford

We are supporting a UK Rail Organisation in the appointment of a Project Support Engineer to strengthen the engineering function responsible for the safety, reliability, and technical performance of a large and diverse wagon fleet (2,000+ assets). This role sits at the technical heart of the business, providing engineering investigation, documentation management, and technical support across multiple wagon types at varying stages of their lifecycle.

Working within the Group Technical Support team, you will act as a key engineering contact following in-service incidents and failures. You will be responsible for identifying root causes, reviewing maintenance requirements, and ensuring technical documentation remains robust, accurate, and fit for purpose. This is a hands-on engineering role requiring sound judgement, attention to detail, and the ability to translate shop-floor feedback into clear, defensible engineering documentation.

Key responsibilities include:

• Leading and supporting engineering investigations following wagon defects or failures
• Conducting root cause analysis and reliability reviews
• Reviewing, updating, and authoring maintenance manuals, instructions, and technical guidance
• Identifying recurring issues and driving corrective actions
• Supporting audits, specifications, and engineering assurance activities
• Working closely with depot teams, operations, suppliers, and senior engineers
• Providing on-site technical support as required during the initial learning period

This is an opportunity to join a well-established rail organisation with significant heritage knowledge and a strong focus on engineering assurance and safety. You’ll gain exposure to:

• A wide variety of wagon designs and systems
• Real-world, in-service engineering challenges
• The modernisation of legacy maintenance documentation
• Decision-making responsibility within a safety-critical environment

The successful candidate will develop rapidly through close collaboration with highly experienced engineers, gaining depth of experience rarely available elsewhere in large rail organisations.

About You

We are keen to speak with engineers who have:

• Experience within the rail / rolling stock sector (freight or passenger)
• Strong exposure to maintenance engineering, fleet support, or in-service technical support
• Experience reviewing or producing technical and maintenance documentation
• Involvement in fault investigation, reliability improvement, or incident response
• Confidence engaging with workshop, operational, and management stakeholders
• Good written communication skills and proficiency in Microsoft Word and Excel

This role would suit a maintenance-focused engineer who enjoys being involved when things go wrong, rather than hands-on fault fixing or purely design-based work.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall always adhere to such a policy and will review on an ongoing basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.