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For Companies At a Glance
- Tasks: Manage customer relationships and support business growth in the rail industry.
- Company: Join a respected supplier in the UK rail sector with a strong reputation.
- Benefits: Competitive salary, flexible working, and opportunities for career development.
- Why this job: Influence key customer relationships and transition into a consultative sales role.
- Qualifications: Experience in the rail sector and strong communication skills required.
- Other info: Supportive recruitment process with a focus on equal opportunities.
The predicted salary is between 36000 - 54000 £ per year.
Location: Chesterfield, Derbyshire (with some flexibility)
Salary: £45,000 + benefits
The Company
Ford & Stanley are working in partnership with a well-established and respected supplier to the UK rail industry. Our Client specialises in the manufacture and supply of hose assemblies, fluid transfer systems and associated components for rolling stock. Their customers include TOCs, ROSCOs, OEMs and depot maintenance providers, and they are widely recognised for their technical expertise and responsive service within the rail supply chain.
The Opportunity
Currently, the business is looking to strengthen its commercial capability by appointing a Rail Sales Consultant / Client Relationship Manager. This role has been created to support and identify new business opportunities, working closely with the Head Of Sales who is currently operating at maximum capacity across quoting, customer management and commercial activity. The successful individual will play a key role in managing customer relationships, supporting quotations, and helping grow business within existing and new rail accounts. Importantly, this is not a hard-nosed new business role — it’s a consultative, relationship-driven position suited to someone who understands how the rail industry works.
Key Responsibilities
- Act as a primary point of contact for rail customers, including TOCs, ROSCOs, depots and maintenance providers.
- Prepare and manage quotations, proposals, and follow-ups.
- Support and develop long-term customer relationships.
- Translate customer technical requirements into commercial solutions.
- Liaise with internal production and engineering teams.
- Maintain CRM records and support sales reporting.
About You
This role is open to candidates from different but relevant rail backgrounds. What matters most is industry understanding and customer engagement capability. You will need:
- A solid understanding of rail depots, TOCs and ROSCOs
- Experience working within the UK rail sector or its supply chain.
- Strong communication skills and confidence engaging with customers.
- A practical, organised approach to managing enquiries and quotes.
Backgrounds that may suit this role include:
- Rail recruitment consultants or sales professionals with sector knowledge
- Technical rail professionals (fitters, technicians, depot staff) looking to move into a client-facing role.
- Sales support or commercial administrators within engineering or rail supply
Why Apply?
- Join a respected rail supplier with long-term customer relationships.
- Step into a visible, influential role supporting senior leadership.
- Ideal transition role for technically minded candidates moving into sales.
- Supported by Ford & Stanley throughout the recruitment process.
About Ford & Stanley Group
Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership, and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing, and retaining the best talent from shop floor to boardroom.
Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall always adhere to such a policy and will review on an ongoing basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
Client Relationship Manager in Chesterfield employer: Ford & Stanley Recruitment
Contact Detail:
Ford & Stanley Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Chesterfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the rail industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections we make, the better our chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your knowledge! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your understanding of TOCs, ROSCOs, and the rail supply chain. We want to demonstrate that we know the ins and outs of the industry and can translate that into great customer relationships.
✨Tip Number 3
Practice makes perfect! Before any interview, we should run through common questions and scenarios related to client management and sales support. This will help us feel more confident and articulate when discussing how we can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who understand the rail industry, so let’s make sure we put our best foot forward and showcase our skills directly to the hiring team.
We think you need these skills to ace Client Relationship Manager in Chesterfield
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to reflect the values and needs of the rail industry, showing that you get what they're all about.
Showcase Your Experience: Highlight your relevant experience in the rail sector or related fields. Use specific examples to demonstrate how your background aligns with the role of Client Relationship Manager, making it clear why you're the perfect fit.
Be Personable: Since this role is all about building relationships, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for engaging with customers and supporting their needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Ford & Stanley Recruitment
✨Know Your Rail Industry
Make sure you brush up on your knowledge of the rail industry, especially about TOCs, ROSCOs, and depot operations. Understanding the nuances of these entities will help you engage more effectively with your interviewers and demonstrate your suitability for the Client Relationship Manager role.
✨Prepare for Consultative Questions
Since this role is relationship-driven, expect questions that assess your consultative skills. Think about how you would approach customer interactions and be ready to share examples of how you've successfully managed client relationships in the past.
✨Showcase Your Communication Skills
Strong communication is key in this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you effectively communicated technical information to non-technical clients, as this will highlight your ability to translate complex ideas into commercial solutions.
✨Demonstrate Organisational Skills
The role requires a practical and organised approach to managing enquiries and quotes. Be prepared to discuss how you prioritise tasks and manage your time effectively. Consider bringing examples of how you've maintained CRM records or supported sales reporting in previous roles.