At a Glance
- Tasks: Build and maintain strong client relationships while expanding service offerings.
- Company: Join a dynamic team at Ford & Stanley, a leader in talent services.
- Benefits: Enjoy competitive salary, uncapped commission, and extensive health benefits.
- Other info: Flexible working arrangements and a supportive team culture await you.
- Why this job: Make a real impact by helping clients achieve their goals and grow your career.
- Qualifications: Experience in B2B relationship management and a degree are essential.
The predicted salary is between 34000 - 50000 £ per year.
Overview
The Group Client Relationship Executive will play a pivotal role in building and maintaining effective relationships with Ford & Stanley Talent Services Group customers. The role liaises between key client contacts and internal service delivery heads to manage expectations and deliver on the company’s sales promise.
Responsibilities
- Develop a clear understanding of each Ford & Stanley service line and communicate their value to clients.
- Launch new client relationships with defined Service Level Agreements (SLAs) and revisit legacy SLAs to address any gaps.
- Conduct company discoveries and act as the conduit to internal recruitment teams to gain full understanding of clients.
- Facilitate communication between clients and service delivery teams to resolve misunderstandings or deltas.
- Plan and execute group strategy for each client using strategic client development methodology.
- Build trust internally and externally to ensure smooth service delivery, resolve deltas, realise commercial opportunities and maintain high NPS ratings.
First 12 Months
- Understand all four business areas and articulate their value.
- Build rapport with colleagues and clients.
- Become fully conversant with company systems, particularly Bluesheet / Goldsheet methodology.
- Develop strategic plans and fulfill deliverables to grow the client base, increase spend, and improve vacancy conversion rates.
Qualifications
Essential Hard Skills
- Experience growing and expanding client relationships and commercial opportunities.
- B2B background in consultancy services or solutions environment.
- Degree educated.
- Commute to Derby HQ; driving licence (car allowance provided).
Essential Soft Skills
- Engaging, confident communicator able to build rapport.
- Proactive, energetic, problem‑solver.
- High drive, self‑motivation, and strong commercial focus.
- Exceptional negotiator with high emotional intelligence.
Salary and Benefits
- Salary banding: Low £40k – Mid £45k – Top £50k.
- Uncapped commission scheme.
- Pension: 4% employer / 5% employee (opt‑in/out).
- Holidays: 25 + 8 bank holidays, extended Christmas break, sell‑holidays (max 5).
- Life assurance: 4× annual salary.
- Health & wellness: free dental, eyecare, gym discounts, massages.
- 32 hours of confidential mental fitness & performance coaching per year.
- Company away days fully expensed (half year).
- Fully expensed iPhone, laptop and connectivity.
- Sickness: after probation – 10 days full pay, 10 days half pay.
Working Arrangements & Location
The position is based at Ford & Stanley Head Offices, Pride Park, Derby. Core business hours are 8:30 am – 5:30 pm Monday‑Thursday, 8:30 am – 4:30 pm Friday. Home working days are supported where needed.
Equal Opportunity Statement
Ford & Stanley Talent Services Group Ltd is a Disability Confident employer committed to equal opportunities for all job seekers. We treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnicity, religion, belief or political beliefs. We require all staff to respect and act in accordance with this policy.
Client Relationship Executive in Morley employer: Ford & Stanley Executive Search
Ford & Stanley Talent Services Group is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and development. With a strong commitment to creating 'Better Workdays', the company provides extensive benefits including uncapped commission, world-class leadership training, and opportunities for community engagement through their conservation initiatives. Located in Derby, the supportive team environment fosters collaboration and innovation, making it an ideal place for those looking to advance their careers while contributing to meaningful projects.
Contact Details:
Ford & Stanley Executive Search Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Executive in Morley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more people you know, the better your chances of landing that Client Relationship Executive role.
✨Tip Number 2
Practice your pitch! You need to be able to articulate why you're the perfect fit for the role. Prepare a short, engaging summary of your experience and how it aligns with Ford & Stanley's mission. This will help you stand out in interviews and networking situations.
✨Tip Number 3
Follow up after meetings or interviews. A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested. It’s a simple yet effective way to reinforce your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your interest in being part of the Ford & Stanley family right from the start.
We think you need these skills to ace Client Relationship Executive in Morley
Some tips for your application 🫡
Know the Company:Before you start writing, take a moment to really understand Ford & Stanley. Dive into their services and values, and think about how your experience aligns with their mission of creating '10 million Better Workdays'. This will help you tailor your application and show that you're genuinely interested.
Tailor Your CV:Don’t just send out the same CV for every job. Make sure to highlight your relevant experience in client relationship management and any B2B background you have. Use keywords from the job description to make it clear that you’re a perfect fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell your story and explain why you’re excited about the opportunity at Ford & Stanley. Be sure to mention specific examples of how you've successfully built client relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join our team!
How to prepare for a job interview at Ford & Stanley Executive Search
✨Know Your Stuff
Before the interview, make sure you understand Ford & Stanley's services inside out. Familiarise yourself with their recruitment processes and how they support clients across different sectors. This will help you articulate how you can contribute to their mission of delivering high-quality talent services.
✨Build Rapport
Since this role is all about relationships, practice your interpersonal skills. Think of ways to connect with the interviewers on a personal level. Share relevant experiences that showcase your ability to build rapport with clients and colleagues alike.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully navigated challenges in previous roles. Highlight your proactive approach and how you’ve resolved misunderstandings or deltas in client relationships. This will demonstrate your capability as a problem solver, which is crucial for the Client Relationship Executive position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's growth strategy or how they measure success in client relationships. This shows your genuine interest in the role and helps you gauge if the company aligns with your career aspirations.
