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- Tasks: Assist customers with service bookings and manage workshop efficiency.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £27,000, enjoy 22-25 days holiday, and access free parking.
- Other info: Opportunities for career progression and employee recognition through competitions.
- Why this job: Be part of a dynamic team and grow your career in the motor trade.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 27000 - 27000 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
As a Service Advisor, we can offer you:
- A salary of up to £27,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck/trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
The Service Advisor role / responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards.
Service Advisor - Leicester employer: Ford & Slater
Contact Detail:
Ford & Slater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ford and Slater. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Think about scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for customer service.
✨Tip Number 3
Show off your organisational skills! Managing service bookings is key in this role. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to keep things running smoothly in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ford and Slater family. We can’t wait to see your application!
We think you need these skills to ace Service Advisor - Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you went above and beyond to make someone’s day better. We want to see that spark!
Tailor Your Experience: Make sure to highlight any relevant experience you have in the motor trade or commercial vehicle sector. Even if it’s not directly related, show us how your skills can transfer to the Service Advisor role.
Be Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point. Avoid jargon unless it’s relevant to the role. We want to understand your qualifications without wading through fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ford & Slater
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and the specific services offered by Ford and Slater. Brush up on truck parts and repair scheduling, even if you don't have direct experience. This will show your passion for the role and help you answer technical questions confidently.
✨Customer Service Focus
Since the role is all about customer interaction, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or went the extra mile for a client. This will demonstrate your commitment to customer satisfaction.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for Service Advisors, such as how you would manage service bookings or handle customer complaints. Practising your responses will help you feel more at ease during the actual interview.
✨Dress the Part
Even though it’s a workshop environment, make sure to dress smartly for your interview. A neat appearance shows professionalism and respect for the company. Aim for business casual attire that reflects the friendly yet professional atmosphere of Ford and Slater.