At a Glance
- Tasks: Assist customers with service bookings and provide updates on vehicle repairs.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £26,000, enjoy 22-25 days holiday, and access free parking.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 20800 - 26000 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
As a Service Advisor, we can offer you:
- A salary of up to £26,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck/trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
The Service Advisor role/responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
- Working alternate weeks, Monday to Friday: 6am – 3pm / 9am – 6pm. 1 in 6 Saturday mornings.
Apply today to start your Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Service Advisor - Leicester in Norwich employer: Ford & Slater
Ford and Slater is an exceptional employer, offering a supportive and family-oriented work culture at our Leicester depot. With competitive salaries, generous holiday allowances, and clear career progression opportunities, we prioritise employee well-being and development. Join us to be part of a dedicated team where your passion for customer service and the commercial vehicle industry can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Leicester in Norwich
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Advisor role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and vehicle knowledge. Think about scenarios where you've excelled in these areas and be ready to share those stories.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Ford and Slater family.
We think you need these skills to ace Service Advisor - Leicester in Norwich
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and making their experience as smooth as possible.
Highlight Relevant Experience:If you've worked in the commercial vehicle or motor trade sectors before, make sure to mention it! Even if you haven't, any related experience can be valuable, so don't hesitate to share what you've done that relates to the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it's relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ford & Slater
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and truck parts. Even if you don’t have direct experience, showing a genuine interest in the industry can set you apart. Brush up on common terms and concepts related to service advising.
✨Customer Service is Key
Since this role is all about customer interaction, prepare examples from your past experiences where you’ve excelled in customer service. Think of situations where you resolved issues or went the extra mile for a client – these stories will resonate well.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. This will help you feel more at ease during the actual interview and allow you to showcase your communication skills effectively.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company culture, career progression opportunities, or specifics about the Service Advisor role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
