At a Glance
- Tasks: Assist customers with service bookings and ensure smooth workshop operations.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £26,000, enjoy 22-25 days holiday, and access free parking.
- Other info: Enjoy career progression opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 15600 - 26000 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
As a Service Advisor, we can offer you:
- A salary of up to £26,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck / trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
The Service Advisor role / responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
- Working alternate weeks, Monday to Friday: 6am – 3pm / 9am – 6pm. 1 in 6 Saturday morning’s.
Apply today to start your Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Service Advisor - Leicester in Norwich employer: Ford & Slater Rugby
Ford and Slater is an exceptional employer, offering a supportive and family-oriented work culture at our Leicester depot. With competitive salaries, generous holiday allowances, and clear career progression opportunities, we prioritise employee well-being and development, making it an ideal place for those passionate about customer service in the commercial vehicle sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Leicester in Norwich
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, which can really help you stand out during interviews.
✨Tip Number 3
Practice your customer service skills! As a Service Advisor, you'll need to shine in front of clients. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Ford and Slater family. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor - Leicester in Norwich
Some tips for your application 🫡
Show Your Passion for Customer Service:We want to see your enthusiasm for helping customers! Make sure to highlight any previous experience in customer service or your love for trucks and vehicles. This will help us understand why you're the perfect fit for our team.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Tailor Your Application:Take a moment to customise your application for the Service Advisor role. Mention specific responsibilities from the job description that you’re excited about and how your background aligns with them. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ford & Slater Rugby
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and the role of a Service Advisor. Brush up on truck parts and repair scheduling, even if you don't have direct experience. This will show your passion for the industry and help you stand out.
✨Customer Service is Key
Since this role is all about customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a client, as this will resonate well with the interviewers.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to service roles, such as handling difficult customers or managing service bookings. This will help you articulate your thoughts clearly during the actual interview.
✨Dress the Part
Even though it's a service role, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about the position, which can make a positive impact on the interviewers.
