Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with service bookings and manage workshop operations efficiently.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £27,000, enjoy 22-25 days holiday, and access free parking.
- Other info: Opportunities for career progression and employee recognition through competitions.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 27000 - 27000 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
As a Service Advisor, we can offer you:
- A salary of up to £27,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck/trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
The Service Advisor role / responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards.
Service Advisor - Leicester in Norfolk employer: Ford & Slater Rugby
Contact Detail:
Ford & Slater Rugby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Leicester in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ford and Slater. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your customer service skills and any relevant experience can benefit the Service Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Service Advisor - Leicester in Norfolk
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that spark!
Tailor Your Experience: Make sure to highlight any relevant experience you have in the motor trade or commercial vehicle sector. Even if it’s not directly related, show us how your skills can transfer to the Service Advisor role. We love seeing how you connect the dots!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if it helps, and make sure we can easily see your key achievements and skills. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ford & Slater Rugby
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and truck parts. Even if you don't have direct experience, showing a genuine interest in the industry can set you apart. Brush up on common terms and processes related to service advising.
✨Customer Service is Key
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your passion for the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for service advisors, such as how you would handle a difficult customer or manage service bookings. This will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or what success looks like in the Service Advisor role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.