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- Tasks: Manage service bookings and keep customers updated on their vehicle's progress.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £30,000, enjoy 22-25 days holiday, and access career progression.
- Other info: Enjoy a supportive work environment with free parking and employee assistance.
- Why this job: Be part of a dynamic team and develop your skills in the automotive industry.
- Qualifications: Experience in commercial vehicles or a passion for trucks is essential.
The predicted salary is between 30000 - 30000 £ per year.
Ford and Slater is one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff while remaining a family run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.
As a Technical Service Advisor, we can offer you:
- A salary of up to £30,000 (depending on your Service Advisor experience)
- DAF Academy Technical Service Advisor Training
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Technical Service Advisor:
- You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role.
- Or have a passion for trucks and know your truck / trailer parts.
- Knowledge of vehicle repair scheduling preferred but not essential.
- A customer focused individual with excellent communication skills.
- The ability to multitask and work well under pressure.
- PC Literate (DMS system experience would be an advantage).
- Full UK driving licence.
The Technical Service Advisor role / responsibilities include (but not limited to):
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
Working: 45 hours per week, Monday to Friday, 9am – 6:30pm. Plus 1 in 3 Saturday mornings.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.
Apply today to start your Technical Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Address: Birtley, Chester-le-Street, Tyne and Wear, DH3 2SP
Technical Service Advisor - Birtley in Chester-le-Street employer: Ford & Slater Rugby
Contact Detail:
Ford & Slater Rugby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Advisor - Birtley in Chester-le-Street
✨Tip Number 1
Get to know the company inside out! Research Ford and Slater, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Technical Service Advisor role and be ready to share specific examples.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional. It shows you’re serious about the job and respect the opportunity to meet the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Technical Service Advisor - Birtley in Chester-le-Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Advisor role. Highlight any relevant experience in the commercial vehicle or motor trade sectors, and don’t forget to mention your communication skills and ability to multitask!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for trucks and your customer-focused approach. Be sure to mention why you want to join Ford and Slater specifically.
Show Off Your Skills: In your application, be sure to showcase your PC literacy and any experience with DMS systems. If you’ve got knowledge of vehicle repair scheduling, make that known too – it could set you apart from other candidates!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Don’t miss out on this opportunity to kickstart your career with Ford and Slater!
How to prepare for a job interview at Ford & Slater Rugby
✨Know Your Stuff
Brush up on your knowledge of commercial vehicles and truck parts. Being able to discuss specific models or repair processes can really impress the interviewers at Ford and Slater. Show them you’re not just passionate about trucks, but that you understand the technical side too!
✨Customer Focus is Key
As a Technical Service Advisor, you'll be dealing with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve resolved issues or communicated effectively under pressure – these stories will highlight your skills.
✨Practice Multitasking Scenarios
Since the role involves managing service bookings and keeping customers updated, practice handling multiple tasks at once. You might want to simulate a busy day where you have to juggle phone calls, service estimates, and customer queries. This will help you feel more confident during the interview.
✨Show Your Tech Savvy Side
Being PC literate is a must for this role. Familiarise yourself with DMS systems if you can, or at least be ready to discuss your experience with similar software. Highlighting your ability to adapt to new technologies will show that you’re ready to hit the ground running.