At a Glance
- Tasks: Manage service bookings and keep customers updated on their vehicle progress.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £30,000, enjoy 22-25 days holiday, and access career progression.
- Other info: Enjoy a supportive work environment with free parking and employee assistance.
- Why this job: Be part of a dynamic team and develop your skills in the automotive industry.
- Qualifications: Experience in commercial vehicles or a passion for trucks is preferred.
The predicted salary is between 30000 - 30000 £ per year.
Ford and Slater is one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff while remaining a family run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.
As a Technical Service Advisor, we can offer you:
- A salary of up to £30,000 (depending on your Service Advisor experience)
- DAF Academy Technical Service Advisor Training
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Technical Service Advisor:
- You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role.
- Or have a passion for trucks and know your truck / trailer parts.
- Knowledge of vehicle repair scheduling preferred but not essential.
- A customer focused individual with excellent communication skills.
- The ability to multitask and work well under pressure.
- PC Literate (DMS system experience would be an advantage).
- Full UK driving licence.
The Technical Service Advisor role / responsibilities include (but not limited to):
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
Working: 45 hours per week, Monday to Friday, 9am – 6:30pm. Plus 1 in 3 Saturday mornings.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.
Apply today to start your Technical Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Address: Birtley, Chester-le-Street, Tyne and Wear, DH3 2SP
Technical Service Advisor - Birtley in Chester-le-Street employer: Ford & Slater Peterborough
Ford and Slater is an exceptional employer, offering a supportive family-run environment where employees can thrive. With comprehensive training through the DAF Academy, generous holiday allowances, and clear career progression opportunities, our Birtley depot fosters a culture of growth and inclusivity. Join us to be part of a dedicated team that values your contributions and provides unique benefits like a cycle to work scheme and employee assistance programmes.
Contact Details:
Ford & Slater Peterborough Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor - Birtley in Chester-le-Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ford and Slater. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Technical Service Advisor role. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your passion for trucks! If you’ve got a love for vehicles, let it shine through during your interview. Share any relevant experiences or knowledge about truck parts and repairs. It’ll set you apart from other candidates who might not have that same enthusiasm.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Technical Service Advisor - Birtley in Chester-le-Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Advisor role. Highlight any relevant experience in the commercial vehicle or motor trade sectors, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for trucks and your understanding of the role. Be sure to mention why you want to join Ford and Slater specifically.
Show Off Your Communication Skills:As a Technical Service Advisor, communication is key. In your application, demonstrate your ability to keep customers informed and engaged. Use clear and concise language throughout your documents.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ford & Slater Peterborough
✨Know Your Stuff
Make sure you brush up on your knowledge of trucks and trailers. Familiarise yourself with common parts and repairs, as well as the DAF brand specifically. This will show your passion for the industry and help you answer technical questions confidently.
✨Show Off Your Customer Skills
As a Technical Service Advisor, communication is key. Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to keep customers informed about service progress and costs, as this is crucial for the role.
✨Demonstrate Multitasking Ability
The job requires juggling multiple tasks, so be ready to discuss how you manage your time and priorities. Think of specific instances where you’ve successfully managed busy workloads or tight deadlines, especially in a workshop or service environment.
✨Get Familiar with DMS Systems
If you have experience with Dealer Management Systems (DMS), make sure to mention it. If not, do a bit of research on what they are and how they work. Showing that you're PC literate and willing to learn can set you apart from other candidates.
