At a Glance
- Tasks: Assist customers with service bookings and manage workshop efficiency.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £27,000, enjoy 22-25 days holiday, and access free parking.
- Other info: Opportunities for career progression and employee recognition through competitions.
- Why this job: Be part of a dynamic team and grow your career in the motor trade.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 27000 - 27000 € per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
As a Service Advisor, we can offer you:
- A salary of up to £27,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck/trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
The Service Advisor role / responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards.
Service Advisor - Leicester employer: Ford & Slater Norwich
Ford and Slater is an exceptional employer, offering a supportive and family-oriented work culture at our Leicester depot. With competitive salaries, generous holiday allowances, and clear career progression opportunities, we prioritise employee well-being and development. Join us to be part of a dedicated team that values customer service and fosters a positive working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Leicester
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and passion for their business.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play with a friend or family member to nail those greeting and booking scenarios. Confidence is key!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about what you want to know about their service processes or team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining the Ford and Slater family.
We think you need these skills to ace Service Advisor - Leicester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and trucks shine through. We love candidates who are genuinely excited about the role and can convey that in their words.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially if you've worked in the motor trade or have any knowledge of vehicle repair scheduling. We want to see how your background fits with what we do!
Be Clear and Concise:In your application, keep things straightforward. Clearly outline your skills and experiences without fluff. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Ford & Slater Norwich
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and truck parts. Even if you don’t have direct experience, showing a genuine interest in the industry can set you apart. Brush up on common terminology and be ready to discuss any relevant knowledge you have.
✨Customer Service Focus
As a Service Advisor, your role revolves around customer interaction. Prepare examples from your past experiences where you’ve excelled in customer service. Think about how you handled difficult situations or went the extra mile for a client – these stories will resonate well.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. This will help you get comfortable discussing your experience and skills, especially in relation to managing service bookings and keeping customers informed.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team dynamics at the Leicester depot or what success looks like for a Service Advisor in their eyes.
