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- Tasks: Manage warranty claims, process invoices, and analyse data in a dynamic team.
- Company: Join a leading company in the commercial vehicle sector with a supportive culture.
- Benefits: Enjoy competitive salary, 22 days holiday, career progression, and free parking.
- Other info: Work Monday to Friday, 8am – 5pm, in an inclusive workplace.
- Why this job: Kickstart your career with training and growth opportunities in a thriving environment.
- Qualifications: Experience in warranty claims or strong admin skills; customer-focused and PC literate.
The predicted salary is between 25000 - 32000 £ per year.
As a Warranty Claims Administrator, we can offer you:
- Competitive salary (depending on your Warranty Claims Administrator experience)
- DAF Academy Warranty Claims Administrator Training
- 22 days paid holiday (plus statutory) rising to 25 days (plus statutory) with 5 years service
- Employee Of The Month Competition
- Career progression opportunities
- Cycle to work scheme
- Pension
- Free Parking
Who are we looking for as a Warranty Claims Administrator:
- You will ideally have previous experience working within the commercial vehicle, motor trade or an associated sector in a similar role.
- Previous Warranty claims experience.
- Or experience in a similar role and have exceptional administration and organisational skills.
- A customer focused individual with excellent communication skills.
- The ability to analyse and collate data.
- PC Literate.
- Full UK driving licence.
The Warranty Claims Administrator role / responsibilities include (but not limited to):
- Inputting warranty and R&M claim details from job cards.
- Create R&M warranty invoices.
- Identify which parts are for return and disposal.
- Investigate any rejected claims.
- Process Warranty/ R&M credit payments for work claimed.
Working hours: Monday to Friday: 8am – 5pm.
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
Address: William Frost Way, New Costessey, Norwich, Norfolk NR5 0JS
Warranty Claims Administrator - Norwich employer: Ford & Slater Norwich
Contact Detail:
Ford & Slater Norwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Claims Administrator - Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the commercial vehicle or motor trade sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your warranty claims knowledge. We recommend practising common interview questions and scenarios related to the role, so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to highlight your customer service skills! As a Warranty Claims Administrator, being customer-focused is key. Share examples of how you've gone above and beyond for customers in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Warranty Claims Administrator - Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the commercial vehicle or motor trade sectors. We want to see how your previous roles relate to the Warranty Claims Administrator position, so don’t hold back on showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us. Mention your customer-focused approach and any specific experiences that demonstrate your exceptional administration and organisational skills.
Show Off Your Communication Skills: As a Warranty Claims Administrator, communication is key. In your application, highlight instances where you've effectively communicated with customers or colleagues. This will show us that you can handle the role's demands with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Ford & Slater Norwich
✨Know Your Stuff
Make sure you brush up on your knowledge of warranty claims and the motor trade. Familiarise yourself with common processes and terminology, as this will show that you're serious about the role and understand what it entails.
✨Show Off Your Skills
Prepare examples from your previous experience that highlight your administration and organisational skills. Think about specific situations where you successfully managed claims or resolved issues, as these stories will demonstrate your capability to handle the responsibilities of the job.
✨Be Customer-Focused
Since the role requires excellent communication skills, be ready to discuss how you've handled customer interactions in the past. Share instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows that you're genuinely interested in the position and eager to grow within the company, which is something they value highly.