At a Glance
- Tasks: Manage service bookings and keep customers updated on their vehicle's progress.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £30,000, enjoy 22-25 days holiday, and access free parking.
- Other info: Work in a supportive environment with a focus on inclusivity and fairness.
- Why this job: Kickstart your career in the automotive industry with training and growth opportunities.
- Qualifications: Experience in commercial vehicles or a passion for trucks is preferred.
The predicted salary is between 30000 - 30000 £ per year.
Ford and Slater is one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff while remaining a family run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.
As a Technical Service Advisor, we can offer you:
- A salary of up to £30,000 (depending on your Service Advisor experience)
- DAF Academy Technical Service Advisor Training
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Technical Service Advisor:
- You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role.
- Or have a passion for trucks and know your truck / trailer parts.
- Knowledge of vehicle repair scheduling preferred but not essential.
- A customer focused individual with excellent communication skills.
- The ability to multitask and work well under pressure.
- PC Literate (DMS system experience would be an advantage).
- Full UK driving licence.
The Technical Service Advisor role / responsibilities include (but not limited to):
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
Working: 45 hours per week, Monday to Friday, 9am – 6:30pm. Plus 1 in 3 Saturday mornings.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.
Apply today to start your Technical Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Address: Birtley, Chester-le-Street, Tyne and Wear, DH3 2SP
Technical Service Advisor - Birtley employer: Ford & Slater Newark
Ford & Slater Newark is an exceptional employer, offering HGV Technicians a dynamic work environment at our Stockton dealership. With competitive pay, generous overtime options, and a strong commitment to employee development through comprehensive training programmes, we foster a culture of growth and support. Join us to be part of a dedicated team that values your skills and provides unique perks for a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor - Birtley
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Service Advisor role. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about your past experiences in the motor trade and how they relate to the job. We want you to shine when it comes to showcasing your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Ford and Slater family. Good luck!
We think you need these skills to ace Technical Service Advisor - Birtley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Advisor role. Highlight any relevant experience in the commercial vehicle or motor trade sectors, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for trucks and your understanding of the role. Keep it concise but engaging, and let us know why you’d be a great fit for our team.
Show Off Your Communication Skills:As a Technical Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences where you’ve excelled in customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Ford & Slater Newark
✨Know Your Stuff
Make sure you brush up on your knowledge of trucks and trailers. Familiarise yourself with common parts and repairs, as well as the DAF brand specifically. This will show your passion for the industry and help you answer technical questions confidently.
✨Show Off Your Customer Skills
As a Technical Service Advisor, communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you’ve resolved issues or provided excellent service – these stories will highlight your customer-focused approach.
✨Multitasking Mastery
The role requires juggling multiple tasks, so be ready to discuss how you handle pressure and prioritise effectively. Consider sharing specific instances where you’ve successfully managed competing demands, especially in a busy environment.
✨Get Familiar with the Tools
If you have experience with DMS systems, make sure to mention it. If not, do a bit of research on common software used in the industry. Showing that you're PC literate and willing to learn new systems can set you apart from other candidates.
