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- Tasks: Assist customers with service bookings and ensure smooth workshop operations.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £28,000, enjoy 22-25 days holiday, and access career progression.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
- Other info: Enjoy free parking and a supportive work environment with growth opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Corby depot.
As a Service Advisor, we can offer you:
- A salary of up to £28,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
- You will be a customer focused individual with a passion for customer service.
- Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck / trailer parts, would be a distinct advantage but not essential.
- Knowledge of vehicle repair scheduling preferred but not essential.
- PC Literate (DMS system experience would be an advantage).
- Full UK driving licence (preferred but not essential).
The Service Advisor role / responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
- Working alternate weeks, Monday to Friday: 7am – 3:30pm / 10am – 6:30pm. 1 in 4 Saturday morning’s.
Apply today to start your Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Service Advisor - Corby employer: Ford & Slater Newark
Contact Detail:
Ford & Slater Newark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Corby
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play with a friend or family member to get comfortable with greeting clients and managing service bookings.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Ford and Slater family. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor - Corby
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you went above and beyond to make someone’s day better. We want to see that spark!
Tailor Your Experience: Make sure to highlight any relevant experience you have in the motor trade or commercial vehicle sector. Even if it’s not directly related, show us how your skills can transfer to the Service Advisor role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ford & Slater Newark
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and truck parts. Even if you don’t have direct experience, showing a genuine interest in the industry can set you apart. Brush up on common terms and processes related to service advising.
✨Customer Service is Key
Since this role is all about customer interaction, prepare examples from your past experiences where you’ve excelled in customer service. Think about how you handled difficult situations or went the extra mile for a client.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. This will help you feel more at ease during the actual interview and allow you to showcase your personality.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company culture, career progression opportunities, and what a typical day looks like for a Service Advisor. This shows your enthusiasm and helps you gauge if the role is right for you.