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- Tasks: Be the friendly face for customers, managing service bookings and keeping them updated.
- Company: Join Ford and Slater, a family-run business and one of the UK's largest DAF Truck dealers.
- Benefits: Earn up to £27,000, enjoy 22-25 days holiday, and access free parking.
- Other info: Join a supportive team with an Employee Assistance Program and fun competitions.
- Why this job: Kickstart your career in a dynamic environment with great progression opportunities.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 27000 - 27000 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
As a Service Advisor, we can offer you:
- A salary of up to £27,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck / trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
The Service Advisor role / responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards.
Service Advisor - Leicester employer: Ford & Slater Lincoln
Contact Detail:
Ford & Slater Lincoln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ford and Slater. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your customer service skills and any relevant experience can benefit the Service Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Service Advisor - Leicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and trucks shine through. We love candidates who are genuinely excited about the role and can convey that in their words.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially if you've worked in the motor trade or have knowledge of vehicle parts. We want to see how your background fits with what we do!
Be Clear and Concise: In your application, keep things straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Service Advisor position at our Leicester depot.
How to prepare for a job interview at Ford & Slater Lincoln
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and truck parts. Even if you don’t have direct experience, showing a genuine interest in the industry can set you apart. Brush up on common terminology and be ready to discuss any relevant knowledge you have.
✨Customer Service Focus
As a Service Advisor, your role revolves around customer interaction. Prepare examples from your past experiences where you’ve excelled in customer service. Think about how you handled difficult situations or went the extra mile for a client – these stories will resonate well.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. This will help you get comfortable discussing your experience and skills, especially in relation to managing service bookings and keeping customers informed.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team dynamics at the Leicester depot or what success looks like for a Service Advisor in their eyes.