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- Tasks: Assist customers with service bookings and provide excellent customer service.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £26,000, enjoy 22-25 days holiday, and access career progression.
- Other info: Enjoy free parking and a supportive work environment with growth opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 26000 - 36400 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
As a Service Advisor, we can offer you:
- A salary of up to £26,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck / trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
The Service Advisor role / responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
- Working alternate weeks, Monday to Friday: 6am – 3pm / 9am – 6pm. 1 in 6 Saturday morning’s.
Apply today to start your Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Service Advisor - Leicester in Norwich employer: Ford & Slater Lincoln
Contact Detail:
Ford & Slater Lincoln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Leicester in Norwich
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Advisor role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and vehicle knowledge. Think about scenarios where you've excelled in these areas and be ready to share those stories.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Ford and Slater family.
We think you need these skills to ace Service Advisor - Leicester in Norwich
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that customer-focused attitude shine through!
Tailor Your Experience: Make sure to highlight any relevant experience you have in the motor trade or commercial vehicle sector. Even if it’s not directly related, show us how your skills can transfer to the Service Advisor role. We’re keen to see how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our fantastic team at Ford and Slater!
How to prepare for a job interview at Ford & Slater Lincoln
✨Know Your Stuff
Familiarise yourself with the commercial vehicle sector, especially DAF trucks. Brush up on common truck parts and repair processes. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Customer Service Focus
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to manage service bookings efficiently and keep clients informed throughout the process.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to service advising and customer interactions. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the company and the role you're applying for. A neat appearance can set a positive tone right from the start.