At a Glance
- Tasks: Manage service bookings and keep customers updated on their vehicle's progress.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £30,000, enjoy 22-25 days holiday, and access career progression.
- Other info: Enjoy a supportive work environment with free parking and employee assistance.
- Why this job: Be part of a dynamic team and develop your skills in the automotive industry.
- Qualifications: Experience in commercial vehicles or a passion for trucks is essential.
The predicted salary is between 30000 - 30000 £ per year.
Ford and Slater is one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff while remaining a family run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.
As a Technical Service Advisor, we can offer you:
- A salary of up to £30,000 (depending on your Service Advisor experience)
- DAF Academy Technical Service Advisor Training
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Technical Service Advisor:
- You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role.
- Or have a passion for trucks and know your truck / trailer parts.
- Knowledge of vehicle repair scheduling preferred but not essential.
- A customer focused individual with excellent communication skills.
- The ability to multitask and work well under pressure.
- PC Literate (DMS system experience would be an advantage).
- Full UK driving licence.
The Technical Service Advisor role / responsibilities include (but not limited to):
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
Working: 45 hours per week, Monday to Friday, 9am – 6:30pm. Plus 1 in 3 Saturday mornings.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.
Apply today to start your Technical Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Address: Birtley, Chester-le-Street, Tyne and Wear, DH3 2SP
Technical Service Advisor - Birtley employer: FORD & SLATER LIMITED
Ford & Slater Limited is an exceptional employer, offering a supportive work culture that prioritises hands-on training and career advancement for aspiring HGV technicians. Located in Spalding, employees benefit from comprehensive training at DAF Apprentice College, with accommodation and travel provided during block release, ensuring a seamless learning experience. With a clear pathway to a Level 3 qualification and opportunities for progression within the company, this role is perfect for motivated individuals eager to build a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor - Birtley
✨Tip Number 1
Get to know the company inside out! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to the Technical Service Advisor role. Think about how your experience aligns with their needs, especially around customer service and multitasking under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Ford and Slater family.
We think you need these skills to ace Technical Service Advisor - Birtley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Advisor role. Highlight your experience in the commercial vehicle or motor trade sectors, and don’t forget to mention any relevant skills like multitasking and communication.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for trucks and your customer-focused approach. Show us why you’re the perfect fit for our team at Ford and Slater.
Show Off Your Technical Knowledge:If you’ve got experience with vehicle repair scheduling or DMS systems, make sure to include that in your application. We love candidates who can hit the ground running with their technical know-how!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our family-run business!
How to prepare for a job interview at FORD & SLATER LIMITED
✨Know Your Stuff
Brush up on your knowledge of commercial vehicles and truck parts. Being able to discuss specific models or repair processes can really impress the interviewers at Ford and Slater. Show them you’re not just passionate about trucks, but that you understand the technical side too!
✨Customer Focus is Key
Since the role requires excellent communication skills, think of examples where you've provided outstanding customer service. Prepare to share how you’ve handled difficult situations or kept customers informed during a service process. This will highlight your ability to keep clients happy and engaged.
✨Multitasking Mastery
The job involves managing multiple service bookings and tasks simultaneously. Be ready to discuss how you prioritise tasks and manage your time effectively. Maybe even prepare a scenario where you successfully juggled several responsibilities under pressure.
✨Get Familiar with DMS Systems
If you have experience with Dealer Management Systems (DMS), be sure to mention it! If not, do a bit of research on common systems used in the industry. Showing that you’re willing to learn and adapt will definitely work in your favour.
