At a Glance
- Tasks: Create customer invoices and manage data for the Service department.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £26,437, enjoy 22 days holiday, and access training opportunities.
- Other info: Work Monday to Friday, with excellent career growth and an inclusive workplace.
- Why this job: Be part of a supportive team and develop your skills in a dynamic environment.
- Qualifications: Previous admin experience in the motor trade is preferred; strong IT skills are essential.
The predicted salary is between 26437 - 26437 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Administrator in our fantastic DAF Dealership in Spalding.
As a Service Administrator, we can offer you:
- A salary of up to £26,437 (depending on your experience as an Administrator)
- Excellent DAF Service Administrator Training & Development opportunities – in house and manufacturer’s
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee Of The Month Competition
- Employee Assistance Program
- Pension
- Death in Service Life Insurance Scheme
- Cycle to work scheme
Who are we looking for as a Service Administrator:
- You will ideally have previous experience working within the Commercial Vehicle, Motor Trade or an associated sector as an Administrator or similar role.
- Experience of generating invoices would be a distinct advantage.
- Be a confident people person. Happy dealing with individuals, organisations and businesses at all levels.
- Have an eye for detail with excellent organisational, administration and IT skills (Pinnacle, Excel, Word etc.).
- Full UK driving licence (preferred).
The Service Administrator role / responsibilities include (but not limited to):
- Creating customer invoices from information on job cards.
- Liaise with customers to ensure correct purchase orders are obtained prior to invoicing.
- Input data into a variety of systems and databases to ensure they are kept up to date.
- General administration duties as required in the day to day operation of the Service department.
- Handle incoming calls from new and existing customers.
- Maintain files in line with company and legal requirements.
- Working Monday to Friday, 8am – 5pm (including a 1 hour unpaid lunch break).
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
Apply today to start your Service Administrator journey with Ford & Slater.
Service Administrator - Spalding employer: FORD & SLATER LIMITED
Ford and Slater is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With comprehensive training and development opportunities, competitive salaries, and a range of benefits including a generous holiday allowance and employee assistance programmes, we prioritise the well-being and growth of our staff. Located in Spalding, our family-run business fosters a strong sense of community, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator - Spalding
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FORD & SLATER LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FORD & SLATER LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator - Spalding
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FORD & SLATER LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at FORD & SLATER LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FORD & SLATER LIMITED!
How to prepare for a job interview at FORD & SLATER LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
