At a Glance
- Tasks: Assist customers with vehicle service bookings and provide excellent customer service.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Enjoy competitive pay, 22-25 days holiday, career progression, and free parking.
- Other info: Flexible working hours with opportunities for growth in a dynamic environment.
- Why this job: Be part of a supportive team and make a difference in customer experiences.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 31500 - 38500 £ per year.
Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business.
We currently have an exciting vacancy for a
Service Advisor at our fantastic Spalding dealership.
As a Service Advisor, we can offer you
- An hourly rate of £12.71
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor
- You will be a customer focused individual with a passion for customer service.
- Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), would be a distinct advantage but not essential.
- Knowledge of vehicle repair scheduling preferred but not essential.
- PC Literate.
- Full UK driving licence (preferred but not essential).
- The Service Advisor role / responsibilities include (but not limited to):
Meeting and greeting clients in a friendly and professional manner.
Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
Complete service estimates accurately, clearly, and quickly.
Keep customers up to date with costs, progress and authorisations.
Prepare job cards & raise invoices.
Working alternate weeks: 45 hours, Monday to Friday: 7am – 5pm / 8am – 6pm.
1 in 4 Saturday morning’s.
As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
Apply today to start your Service Advisor journey with Ford & Slater
No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
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Customer-Focused Vehicle Service Advisor in Spalding employer: Ford & Slater Limited
Ford and Slater Limited is an excellent employer located in Wisbech, offering a supportive work environment where employees can thrive. With competitive salaries, comprehensive manufacturer training, and generous holiday allowances that increase with tenure, the company prioritises employee growth and well-being. The vibrant dealership atmosphere fosters teamwork and customer engagement, making it a rewarding place to build a career in the automotive service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Focused Vehicle Service Advisor in Spalding
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ford & Slater Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ford & Slater Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer-Focused Vehicle Service Advisor in Spalding
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ford & Slater Limited:Your cover letter is your chance to shine! Tell us why you want to work at Ford & Slater Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ford & Slater Limited!
How to prepare for a job interview at Ford & Slater Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
