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- Tasks: Manage service bookings and keep customers updated on progress.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Enjoy competitive salary, 22 days holiday, career progression, and free parking.
- Why this job: Be part of a supportive team with training opportunities and a focus on customer service.
- Qualifications: Experience in the motor trade or a passion for trucks is essential.
- Other info: Work alternate weeks with flexible hours and a chance to win Employee of the Month.
The predicted salary is between 24000 - 36000 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting new vacancy for a Service Advisor at our Norwich depot.
As a Service Advisor, we can offer you:
- A competitive salary (depending on your Service Advisor experience)
- DAF Academy Service Advisor Training
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Death in service life insurance scheme
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
- You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor or in a similar role.
- Or have a passion for trucks and providing exceptional customer service.
- A customer focused individual with excellent communication skills.
- PC Literate.
- Full UK driving licence.
The Service Advisor role / responsibilities include (but not limited to):
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
Working: Alternate weeks, Monday to Friday 6am - 3pm / 9:30am - 6:30pm. 1 in 4 Saturdays 8am - Midday.
Apply today to start your Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Service Advisor in Norwich employer: FORD & SLATER LIMITED
Contact Detail:
FORD & SLATER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Norwich
✨Tip Number 1
Familiarise yourself with the DAF Truck brand and its services. Understanding their products and customer service expectations will help you stand out during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Ford and Slater. They can provide valuable insights into the company culture and what they look for in a Service Advisor, which can give you an edge.
✨Tip Number 3
Prepare to discuss your previous experience in the motor trade or commercial vehicle sector. Be ready to share specific examples of how you've provided exceptional customer service in similar roles.
✨Tip Number 4
Showcase your communication skills during any interactions with the hiring team. Being articulate and personable can demonstrate your suitability for a customer-focused role like Service Advisor.
We think you need these skills to ace Service Advisor in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the commercial vehicle or motor trade sectors. Emphasise any previous roles as a Service Advisor and showcase your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for trucks and customer service. Mention specific experiences that demonstrate your communication skills and ability to manage service bookings effectively.
Highlight Relevant Skills: In your application, clearly outline your PC literacy and any other technical skills that are relevant to the role. This will show that you are well-prepared for the responsibilities of a Service Advisor.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week or so. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at FORD & SLATER LIMITED
✨Show Your Passion for Trucks
Make sure to express your enthusiasm for trucks and the commercial vehicle industry during the interview. Share any relevant experiences or stories that highlight your passion, as this will resonate well with the interviewers at Ford and Slater.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight specific situations where you resolved issues or went above and beyond for customers, as this is crucial for a Service Advisor position.
✨Be Ready to Discuss Technical Knowledge
Brush up on your knowledge of service estimates, job cards, and invoicing processes. Be prepared to discuss how you would manage service bookings and keep customers informed about their vehicle's progress, as these are key responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
