At a Glance
- Tasks: Assist customers with service bookings and provide updates on vehicle progress.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £26,000, enjoy 22-25 days holiday, and access free parking.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 26000 - 36400 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
As a Service Advisor, we can offer you:
- A salary of up to £26,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck/trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
The Service Advisor role/responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
- Working alternate weeks, Monday to Friday: 6am – 3pm / 9am – 6pm. 1 in 6 Saturday mornings.
Apply today to start your Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Service Advisor - Leicester in Norwich employer: FORD & SLATER LIMITED
Ford and Slater is an exceptional employer, offering a supportive family-run environment where employees can thrive. With competitive salaries, generous holiday allowances, and clear career progression opportunities, our Leicester depot fosters a culture of teamwork and customer focus, making it an ideal place for those passionate about the motor trade to grow their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Leicester in Norwich
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Advisor role. You never know who might give you the inside scoop!
✨Tip Number 3
Practice your pitch! When you get that interview, be ready to talk about your customer service skills and how they relate to the role. Use examples from your past experiences to demonstrate your passion for helping customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Ford and Slater family. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor - Leicester in Norwich
Some tips for your application 🫡
Show Your Passion for Customer Service:We want to see your enthusiasm for helping customers! Make sure to highlight any previous experience in customer service or your love for trucks and vehicles. This will help us understand why you’d be a great fit for the Service Advisor role.
Tailor Your CV and Cover Letter:Don’t just send out the same old CV! We’re looking for candidates who can demonstrate their relevant skills and experiences. Take a moment to tweak your application to match the job description, focusing on your service advisor experience or any related roles.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. This will help us quickly see how you meet our requirements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re serious about joining our team at Ford and Slater!
How to prepare for a job interview at FORD & SLATER LIMITED
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and the role of a Service Advisor. Brush up on truck parts and repair scheduling, even if you don't have direct experience. This will show your passion for the industry and help you stand out.
✨Customer Service is Key
Since this role is all about customer interaction, think of examples from your past experiences where you provided excellent service. Be ready to discuss how you handle difficult situations and keep clients informed, as this will demonstrate your customer-focused mindset.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to service roles and practice articulating your thoughts clearly. This will help you feel more confident and prepared when it’s your turn to shine.
✨Dress the Part
Even though the role is in a workshop environment, make sure to dress smartly for the interview. A professional appearance shows respect for the company and the position you're applying for, making a great first impression.
