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- Tasks: Assist customers with service bookings and manage workshop efficiency.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £28,000, enjoy 22-25 days holiday, and access career progression.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
- Other info: Enjoy free parking and a supportive work environment with growth opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Ford and Slater are one of the UK's largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Corby depot.
As a Service Advisor, we can offer you:
- A salary of up to £28,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
- You will be a customer focused individual with a passion for customer service.
- Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck/trailer parts, would be a distinct advantage but not essential.
- Knowledge of vehicle repair scheduling preferred but not essential.
- PC Literate (DMS system experience would be an advantage).
- Full UK driving licence (preferred but not essential).
The Service Advisor role / responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
Working alternate weeks, Monday to Friday: 7am – 3:30pm / 10am – 6:30pm. 1 in 4 Saturday mornings.
Apply today to start your Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Service Advisor - Corby employer: FORD & SLATER LIMITED
Contact Detail:
FORD & SLATER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Corby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ford and Slater. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Think about scenarios where you’ve provided excellent service or resolved issues. Be ready to share these experiences during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Service Advisor position.
We think you need these skills to ace Service Advisor - Corby
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that spark!
Tailor Your Experience: Make sure to highlight any relevant experience you have in the commercial vehicle or motor trade sectors. Even if it’s not directly related, show us how your skills can transfer to the Service Advisor role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FORD & SLATER LIMITED
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and the role of a Service Advisor. Brush up on common truck parts and repair processes, as this will show your passion and understanding of the industry.
✨Customer Service is Key
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a client, as this will resonate well with their focus on customer satisfaction.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently, especially when discussing your experience and how it relates to the Service Advisor role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, career progression opportunities, or specific challenges the depot faces. This shows your genuine interest in the role and the company.