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- Tasks: Assist customers with service bookings and provide excellent support throughout their experience.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £27,000, enjoy 22-25 days holiday, and access free parking.
- Other info: Opportunities for career progression and employee recognition through competitions.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 27000 - 27000 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
As a Service Advisor, we can offer you:
- A salary of up to £27,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck/trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
The Service Advisor role / responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards.
Service Advisor - Leicester employer: Ford & Slater King's Lynn
Contact Detail:
Ford & Slater King's Lynn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Leicester
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play with a friend or family member to get comfortable with greeting clients and managing service bookings.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Ford and Slater family.
We think you need these skills to ace Service Advisor - Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to ensure a great service – it’ll really make you stand out!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight any relevant experience in the motor trade or customer service, and don’t forget to mention your knowledge of trucks and trailers if you have it!
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team at Ford and Slater.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ford & Slater King's Lynn
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and truck parts. Even if you don't have direct experience, showing a genuine interest in the industry can set you apart. Brush up on common terms and processes related to service advising.
✨Customer Service is Key
Since the role is all about customer interaction, prepare examples from your past experiences where you’ve excelled in customer service. Think about how you handled difficult situations or went the extra mile for a client.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. This will help you feel more at ease during the actual interview and allow you to showcase your personality.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and career progression opportunities. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you.