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- Tasks: Be the go-to person for customer queries and ensure fleet compliance.
- Company: Join DAF Fleet Services, a leader in bespoke fleet management solutions.
- Benefits: Enjoy a salary up to £26,000, bonuses, training, and 22+ days holiday.
- Why this job: Work in a friendly, fast-paced environment with great team spirit and career growth.
- Qualifications: A can-do attitude and strong communication skills are essential; training provided.
- Other info: Potential for hybrid work and fun team-building activities.
The predicted salary is between 15600 - 20800 £ per year.
Do you want to work in a fast paced, friendly environment? Due to substantial growth, we currently have an exciting position as a Customer Service Executive in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.
As a Customer Service Executive, we can offer you:
- Salary of up to £26,000 (depending on your customer service experience)
- Quarterly team bonus of up to £1,250 (up to £5,000 a year)
- Excellent DAF customer service training & development opportunities – in house and manufacturer’s
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee recognition competitions
- Hosting our own mini events, food days and much more
- Team building activities offsite
- Employee assistance programme
- Career progression opportunities
- Pension
- Cycle to work scheme
- Office based with potential to go hybrid in the future
Who are we looking for as a Customer Service Executive:
Ideally, you will have the following skills / experience but training will be provided:
- Most importantly, you’ll have a can-do attitude.
- Enjoy troubleshooting and have the ability to think on your feet.
- A proven track record of providing world class customer service.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable speaking with clients on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
- Any experience of fleet management or the automotive sector would be an advantage but not essential.
- Full UK driving licence (preferred).
The Customer Service Executive role / responsibilities include (but not limited to):
- To be a customer service champion.
- Ensure our clients\’ fleet is compliant and they are adhering to their legal responsibilities.
- Own inspection and maintenance plans and communicate these to customers.
- Document all correspondence with clients in the appropriate system or database.
- General administration duties required for the smooth running of the Customer Service Department.
Working Monday – Friday, 8am to 5pm.
Apply today to start your Customer Service Executive journey with DAF Fleet Services.
Apply for Customer Service Executive – Devizes
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Customer Service Executive -Devizes employer: Ford & Slater King's Lynn
Contact Detail:
Ford & Slater King's Lynn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive -Devizes
✨Tip Number 1
Familiarise yourself with the fleet management industry and DAF's services. Understanding the specific challenges and solutions in this sector will help you stand out during conversations with the hiring team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves speaking with clients, being articulate and confident on calls can make a significant difference in how you present yourself.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will demonstrate your can-do attitude and troubleshooting skills.
✨Tip Number 4
Network with current or former employees of DAF Fleet Services if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Executive -Devizes
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've provided exceptional service in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your can-do attitude and any relevant experience, especially in troubleshooting and communication, which are crucial for this position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at Ford & Slater King's Lynn
✨Show Your Can-Do Attitude
Make sure to convey your positive mindset during the interview. Employers are looking for candidates who can tackle challenges with enthusiasm, so share examples of how you've approached problems in the past.
✨Demonstrate Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you’ve effectively communicated with clients or colleagues in previous positions.
✨Highlight Your IT Literacy
As a Customer Service Executive, you'll need to be comfortable with various IT systems. Mention any relevant software or tools you’ve used before, and be ready to discuss how you adapt to new technologies.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you had to troubleshoot issues or manage customer expectations, and be ready to explain your thought process.
