At a Glance
- Tasks: Manage service bookings and keep customers updated on their vehicle progress.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £30,000, enjoy 22-25 days holiday, and access career progression.
- Other info: Enjoy a supportive work environment with free parking and employee assistance.
- Why this job: Be part of a dynamic team and develop your skills in the automotive industry.
- Qualifications: Experience in commercial vehicles or a passion for trucks is preferred.
The predicted salary is between 30000 - 30000 £ per year.
Ford and Slater is one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff while remaining a family run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.
As a Technical Service Advisor, we can offer you:
- A salary of up to £30,000 (depending on your Service Advisor experience)
- DAF Academy Technical Service Advisor Training
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Technical Service Advisor:
- You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role.
- Or have a passion for trucks and know your truck / trailer parts.
- Knowledge of vehicle repair scheduling preferred but not essential.
- A customer focused individual with excellent communication skills.
- The ability to multitask and work well under pressure.
- PC Literate (DMS system experience would be an advantage).
- Full UK driving licence.
The Technical Service Advisor role / responsibilities include (but not limited to):
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
Working: 45 hours per week, Monday to Friday, 9am – 6:30pm. Plus 1 in 3 Saturday mornings.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.
Apply today to start your Technical Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Address: Birtley, Chester-le-Street, Tyne and Wear, DH3 2SP
Technical Service Advisor - Birtley employer: Ford & Slater Daf
Ford and Slater is an exceptional employer, offering a supportive and family-oriented work culture at our Birtley depot. With competitive salaries, comprehensive training through the DAF Academy, and ample opportunities for career progression, we prioritise employee growth and well-being. Enjoy benefits such as generous holiday allowances, an Employee Assistance Program, and a cycle to work scheme, all while being part of a dedicated team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor - Birtley
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Service Advisor role. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about your past experiences in the motor trade and how they relate to the job. We want you to shine when it comes to showcasing your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Ford and Slater family. Good luck!
We think you need these skills to ace Technical Service Advisor - Birtley
Some tips for your application 🫡
Show Your Passion for Trucks:When you're writing your application, let us know about your passion for trucks and the motor trade. Share any relevant experiences or knowledge you have about truck parts – it’ll make you stand out!
Be Clear and Concise:We love a well-structured application! Make sure to keep your language clear and to the point. Highlight your experience as a Technical Service Advisor or in similar roles without rambling on.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Technical Service Advisor role at Ford and Slater. Mention specific skills that match the job description, like your customer service skills or experience with service bookings.
Apply Through Our Website:Make it easy for us to find your application by applying through our website. It’s straightforward and ensures we get all the info we need to consider you for the role!
How to prepare for a job interview at Ford & Slater Daf
✨Know Your Stuff
Make sure you brush up on your knowledge of trucks and trailers. Familiarise yourself with common parts and repairs, as well as the DAF brand specifically. This will show your passion for the industry and help you answer technical questions confidently.
✨Show Off Your Customer Skills
As a Technical Service Advisor, communication is key. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your customer-focused approach and ability to multitask under pressure.
✨Practice Makes Perfect
Rehearse common interview questions related to service bookings and workshop management. Think about how you would handle scheduling conflicts or customer updates. Practising these scenarios will help you articulate your thought process during the interview.
✨Dress the Part
Even though it's a technical role, first impressions matter! Dress smartly to convey professionalism. It shows that you respect the opportunity and are serious about the position at Ford and Slater.
