At a Glance
- Tasks: Manage service bookings and keep customers updated on their vehicle's progress.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £30,000, enjoy 22-25 days holiday, and access career progression.
- Other info: Enjoy a supportive work environment with free parking and employee assistance.
- Why this job: Be part of a dynamic team and develop your skills in the automotive industry.
- Qualifications: Experience in commercial vehicles or a passion for trucks is preferred.
The predicted salary is between 30000 - 30000 £ per year.
Ford and Slater is one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff while remaining a family run business. We currently have a vacancy for a Technical Service Advisor at our Birtley depot.
As a Technical Service Advisor, we can offer you:
- A salary of up to £30,000 (depending on your Service Advisor experience)
- DAF Academy Technical Service Advisor Training
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Technical Service Advisor:
- You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Technical Service Advisor or in a similar role.
- Or have a passion for trucks and know your truck / trailer parts.
- Knowledge of vehicle repair scheduling preferred but not essential.
- A customer focused individual with excellent communication skills.
- The ability to multitask and work well under pressure.
- PC Literate (DMS system experience would be an advantage).
- Full UK driving licence.
The Technical Service Advisor role / responsibilities include (but not limited to):
- Managing service bookings on a day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards & raise invoices.
Working: 45 hours per week, Monday to Friday, 9am – 6:30pm. Plus 1 in 3 Saturday mornings.
As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.
Apply today to start your Technical Service Advisor journey with Ford & Slater. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Address: Birtley, Chester-le-Street, Tyne and Wear, DH3 2SP
Technical Service Advisor - Birtley in Chester-le-Street employer: Ford & Slater Daf
Ford & Slater DAF in Devizes is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With extensive training opportunities, generous holiday entitlement, and a competitive salary package, employees are empowered to grow their careers while contributing to a dynamic team focused on delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor - Birtley in Chester-le-Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ford and Slater. Understand their values, their services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Technical Service Advisor role and rehearse your answers. Focus on your experience with commercial vehicles and customer service. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your passion! If you’ve got a love for trucks and know your parts, let that enthusiasm shine through during your interview. Share any relevant experiences or stories that highlight your knowledge and commitment to the industry.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Technical Service Advisor - Birtley in Chester-le-Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Service Advisor role. Highlight any relevant experience in the commercial vehicle or motor trade sectors, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for trucks and your understanding of the role. Keep it concise but make sure to show us why you’re the perfect fit for our team.
Show Off Your Communication Skills:As a Technical Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This will help us see how you can keep our customers informed and satisfied.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our family-run business!
How to prepare for a job interview at Ford & Slater Daf
✨Know Your Stuff
Brush up on your knowledge of commercial vehicles and truck parts. Being able to discuss specific models or repair processes will show your passion and expertise, which is exactly what they’re looking for.
✨Customer Focus is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve had to communicate clearly with customers, especially under pressure, as this role demands strong communication skills.
✨Show Your Multitasking Skills
Be ready to discuss how you manage multiple tasks at once. They want someone who can handle service bookings efficiently, so think of times when you successfully juggled various responsibilities without dropping the ball.
✨Familiarise Yourself with DMS Systems
If you have experience with Dealer Management Systems, be sure to mention it. If not, do a bit of research on common systems used in the industry. Showing that you’re PC literate and willing to learn will definitely work in your favour.
