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- Tasks: Manage customer fleet uptime and ensure excellent service through effective communication.
- Company: Join a leading DAF dealer group with a collaborative and inclusive culture.
- Benefits: Competitive salary, quarterly bonuses, 22-25 days holiday, and employee recognition programmes.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Experience in vehicle repair or fleet management is a plus; training provided.
- Other info: Enjoy a supportive environment with opportunities for professional development.
The predicted salary is between 30750 - 34500 £ per year.
Due to continued growth, we currently have an exciting opening for you to join our highly skilled and collaborative team as a Supplier Operations Controller in our fantastic DAF Fleet Services organisation in Devizes. We are part of one of the largest and most respected DAF dealer groups in Europe and DAF are the largest truck manufacturer in the UK with record growth and award winning trucks year on year. We offer our clients bespoke Fleet Management Solutions to improve their operations and allow them to focus on their business requirements.
As a Supplier Operations Controller, we can offer you:
- Base salary of £30,750 - £34,500 (depending on your industry experience)
- Quarterly bonus of up to £1,500 providing the opportunity to earn an additional £6,000 per annum based on you and your teams performance
- Excellent DAF Fleet Maintenance Controller & development opportunities – in house and manufacturer’s in addition to Ford & Slater courses and technical exposure
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee Recognition programmes
- Hosting our own social events, food days and much more
Ideally, you will have the following skills / experience but training will be provided:
- Experience of vehicle repair / fleet management within the commercial vehicle / automotive sector would be a distinct advantage.
- Ideally have some technical automotive / commercial vehicle experience, maybe as a Service Advisor, Parts Advisor or a Technician looking to move out of the Workshop.
- An understanding of the importance of reducing Vehicle Off Road (VOR) time.
- A proven track record of providing outstanding customer service.
- Have a can do attitude and enjoy troubleshooting.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
The Supplier Operations Controller role / responsibilities include (but not limited to):
- The principle objective of the team is to provide great customer service through making our customers fleet more available on a day to day basis and by communicating thoroughly to ensure they can plan for scenarios that arise as a result of their vehicles being off the road.
- You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK.
- You will have day to day responsibility for Vehicle Off Road (VOR) progress and escalation channelling through third party partners and suppliers.
- Mitigating VOR downtime and proactive reduction via a robust process of liaison, support and working with other providers through our large portfolio of support to deliver great service through prioritisation and issue resolution.
- Explore various further external options to reduce supply of parts lead times or workshop delays.
- Communicate with vehicle manufacturers over specification or part issues.
- Ensure cost control is adhered to at all times.
- Working Monday – Friday, 8am to 5pm.
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
Supplier Operations Controller - DAF Fleet Services - Devizes employer: Ford & Slater Corby
Contact Detail:
Ford & Slater Corby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supplier Operations Controller - DAF Fleet Services - Devizes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at DAF Fleet Services. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching DAF Fleet Services and understanding their operations. Familiarise yourself with their fleet management solutions and think about how your skills can contribute to reducing Vehicle Off Road (VOR) time.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to discuss past experiences where you’ve successfully tackled challenges, especially in customer service or fleet management. We love a can-do attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our fantastic team at DAF Fleet Services.
We think you need these skills to ace Supplier Operations Controller - DAF Fleet Services - Devizes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supplier Operations Controller role. Highlight any relevant experience in vehicle repair or fleet management, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at DAF Fleet Services. Share specific examples of your past experiences that align with the job description, and let your personality come through.
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and double-check for any typos or grammatical errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our fantastic team!
How to prepare for a job interview at Ford & Slater Corby
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle repair and fleet management. Familiarise yourself with the specific challenges faced in the commercial vehicle sector, especially around reducing Vehicle Off Road (VOR) time. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you’ve gone above and beyond to help a client or resolved a tricky issue. This is crucial for the Supplier Operations Controller role, so be ready to discuss these experiences in detail.
✨Communicate Clearly
Since exceptional communication skills are key for this position, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experience and how it relates to the job.
✨Be Ready to Troubleshoot
Prepare to demonstrate your problem-solving abilities. Think of scenarios where you've had to troubleshoot issues, particularly in a technical or operational context. Being able to showcase a 'can do' attitude and resilience will set you apart from other candidates.