At a Glance
- Tasks: Be the go-to person for customer queries and ensure fleet compliance.
- Company: Join a friendly team at DAF Fleet Services in Devizes.
- Benefits: Earn up to £26,437 plus bonuses, with great training and 22 days holiday.
- Other info: Enjoy a supportive work environment with opportunities for progression.
- Why this job: Make a real difference in customer service while enjoying team events and career growth.
- Qualifications: A positive attitude and strong communication skills are key; experience is a bonus.
The predicted salary is between 31500 - 38500 £ per year.
- Customer Service Advisor - DAF Fleet Services - Devizes
- CUSTOMER SERVICE ADVISOR
Do you want to work in a fast paced, friendly, office environment? We currently have an exciting position as a
Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.
As a Customer Service Advisor, we can offer you
- Base salary of up to £26,437 (depending on your Customer Service Advisor experience)
- OTE £31,437 (Quarterly team bonus of up to £1,250. Qualify for bonus scheme of up to £5,000 a year once fully trained and contributing towards team targets)
- Excellent DAF Customer Service Advisor training & development opportunities – in house and manufacturer’s
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee recognition competitions
- Company mini events, food days and much more
- Team building activities offsite
- Employee assistance programme
- Career progression opportunities
- Pension
- Cycle to work scheme
Who are we looking for as a Customer Service Advisor
- Ideally, you will have the following skills / experience but training will be provided:
- Most importantly, you’ll have a can do attitude.
- Enjoy troubleshooting and have the ability to think on your feet.
- A proven track record of providing world class customer service.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable speaking to clients on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
- Any experience of Fleet Management or the automotive sector would be an advantage but not essential.
- Full UK driving licence (preferred).
- The Customer Service Advisor role / responsibilities include
(but not limited to)
To be a customer service champion.
Ensure our clients fleet is compliant and they are adhering to their legal responsibilities.
Own inspection and maintenance plan’s and communicate these to customers.
Document all correspondence with clients in the appropriate system or database.
General administration duties required for the smooth running of the Customer Service Department.
Working Monday – Friday, 8am to 5pm (1 hour lunch break)
As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
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Customer Service Advisor - DAF Fleet Services - Devizes employer: Ford & Slater Corby
Ford and Slater in Sheffield is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Employees benefit from comprehensive training opportunities and a commitment to work-life balance, making it an ideal place for those looking to advance their careers in the automotive sector while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - DAF Fleet Services - Devizes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ford & Slater Corby. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ford & Slater Corby before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - DAF Fleet Services - Devizes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ford & Slater Corby:Your cover letter is your chance to shine! Tell us why you want to work at Ford & Slater Corby specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ford & Slater Corby!
How to prepare for a job interview at Ford & Slater Corby
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
