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- Tasks: Ensure customer vehicles stay on the road and provide exceptional service.
- Company: Join a leading DAF dealer group with a collaborative culture.
- Benefits: Competitive salary, quarterly bonuses, 22-25 days holiday, and employee recognition programmes.
- Why this job: Be part of a dynamic team making a real impact in fleet management.
- Qualifications: Outstanding customer service skills and a proactive attitude.
- Other info: Office-based role with potential for hybrid work in the future.
The predicted salary is between 29000 - 33000 £ per year.
Due to a year of substantial growth, we currently have an exciting opening for you to join our highly skilled and collaborative team as a Customer Uptime Controller in our fantastic DAF Fleet Services organisation in Devizes. We are part of one of the largest and most respected DAF dealer groups in Europe and DAF are the largest truck manufacturer in the UK with record growth and award winning trucks year on year. We offer our clients bespoke Fleet Management Solutions to improve their operations and allow them to focus on their business requirements.
As a Customer Uptime Controller, we can offer you:
- Base salary of £29,000 - £33,000 (depending on your industry experience)
- Quarterly bonus of up to £1,500 providing the opportunity to earn an additional £6,000 per annum based on you and your teams performance
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee Recognition programmes
- Hosting our own social events, food days and much more
- Employee Assistance programmes
- Pension
- Death in Service Life Insurance Scheme
- Cycle to work scheme
- Office based with potential to go hybrid in the future.
We’re looking for someone who is passionate about delivering an exceptional customer experience and ensuring our customers’ vehicles stay on the road where they belong. While training will be provided, the ideal candidate will bring the following skills and qualities:
- A proven track record of providing outstanding customer service.
- Have a can do attitude and enjoy troubleshooting.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
- Experience in vehicle repair, fleet management, or the commercial automotive sector would be a distinct advantage, helping you better understand customer needs and challenges.
The Customer Uptime Controller role / responsibilities include (but not limited to):
- The principle objective of the team is to provide great customer service through making our customers fleet more available on a day to day basis and by communicating thoroughly to ensure they can plan for scenarios that arise as a result of their vehicles being off the road.
- You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK.
- You will have day to day responsibility for Vehicle Off Road (VOR) progress and escalation channelling through third party partners and suppliers.
- Mitigating VOR downtime and proactive reduction via a robust process of liaison, support and working with other providers through our large portfolio of support to deliver great service through prioritisation and issue resolution.
- Communicate with vehicle manufacturers over specification or part issues.
- Ensure cost control is adhered to at all times.
Working Monday – Friday, 8am to 5pm.
Apply today to start your Customer Uptime Controller journey with DAF Fleet Services. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Customer Uptime Controller - DAF Fleet Services - Devizes employer: Ford & Slater Corby
Contact Detail:
Ford & Slater Corby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Uptime Controller - DAF Fleet Services - Devizes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive and fleet management sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research DAF Fleet Services and understand their values and services. Think about how your experience aligns with their needs, especially in customer service and fleet management. Practise common interview questions and have some examples ready to showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Customer Uptime Controller position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from motivated candidates. It shows initiative and gives us a chance to see your application in the best light. So, get clicking and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Uptime Controller - DAF Fleet Services - Devizes
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about keeping our customers' vehicles on the road and providing them with top-notch support.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or the automotive sector. We love seeing how your background aligns with the role of Customer Uptime Controller, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon. This will help us understand your skills and experiences without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Ford & Slater Corby
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, especially in troubleshooting situations. This role is all about keeping vehicles on the road, so showing your passion for exceptional service will definitely impress.
✨Get Familiar with Fleet Management
Since this position involves fleet management, it’s a good idea to understand the basics of how it works. Research DAF's services and their dealer network. Being able to discuss how you can contribute to improving uptime for customers will show that you're serious about the role.
✨Practice Your Communication Skills
As a Customer Uptime Controller, you'll need to communicate effectively with both customers and suppliers. Practise articulating your thoughts clearly and confidently. You might even want to role-play some scenarios with a friend to get comfortable with handling different types of conversations.
✨Show Off Your IT Savvy
Since a high level of IT literacy is required, make sure you're comfortable with common software and communication tools. If you have experience with any fleet management systems or similar software, be ready to talk about it. Highlighting your tech skills can set you apart from other candidates.
