At a Glance
- Tasks: Manage service bookings and keep customers updated on progress and costs.
- Company: Join Ford and Slater, a family-run DAF Truck dealer with 16 locations across the UK.
- Benefits: Enjoy competitive salary, 22-25 days holiday, career progression, and free parking.
- Why this job: Be part of a supportive team with a focus on customer service and truck passion.
- Qualifications: Experience in commercial vehicles or a similar role; excellent communication skills required.
- Other info: Work alternate weeks with flexible hours and a chance to win Employee of the Month.
The predicted salary is between 24000 - 36000 £ per year.
Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting new vacancy for a Service Advisor at our Norwich depot.
As a Service Advisor, we can offer you:
- A competitive salary (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
- You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor or in a similar role.
- Or have a passion for trucks and providing exceptional customer service.
- A customer focused individual with excellent communication skills.
- PC Literate.
- Full UK driving licence.
The Service Advisor role / responsibilities include (but not limited to):
Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.
Working: Alternate weeks, Monday to Friday 6am – 3pm / 9:30am – 6:30pm.
1 in 4 Saturdays 8am – Midday.
Apply today to start your Service Advisor journey with Ford & Slater
No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Address William Frost Way,
New Costessey,
Norwich,
Norfolk,
NR5 0JS
#J-18808-Ljbffr
Service Advisor - Norwich employer: Ford & Slater
Contact Detail:
Ford & Slater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Norwich
✨Tip Number 1
Familiarise yourself with the DAF Truck brand and its services. Understanding the products and services offered by Ford and Slater will help you engage in meaningful conversations during the interview, showcasing your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. As a Service Advisor, you'll be the first point of contact for customers, so demonstrating your ability to handle inquiries and resolve issues effectively will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in the motor trade or commercial vehicle sector. Be ready to share specific examples of how you've managed service bookings or improved customer satisfaction in past roles.
✨Tip Number 4
Showcase your communication skills during the interview. Practice articulating your thoughts clearly and confidently, as effective communication is key to keeping customers informed and satisfied throughout their service experience.
We think you need these skills to ace Service Advisor - Norwich
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Advisor position. Tailor your application to highlight relevant experience in the commercial vehicle or motor trade sectors.
Highlight Customer Service Skills: Since the role requires excellent communication skills and a customer-focused approach, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to deliver exceptional customer service.
Showcase Relevant Experience: If you have previous experience as a Service Advisor or in a similar role, detail this in your application. Mention any specific achievements or contributions you made in those positions that relate to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Ford & Slater
✨Show Your Passion for Trucks
Make sure to express your enthusiasm for trucks and the commercial vehicle industry during the interview. Share any relevant experiences or stories that highlight your passion, as this will resonate well with the interviewers at Ford and Slater.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you effectively communicated with customers, resolved issues, or went above and beyond to ensure satisfaction, as this is crucial for a Service Advisor.
✨Be Ready to Discuss Technical Knowledge
Brush up on your knowledge of service estimates, job cards, and invoicing processes. Be prepared to discuss how you would manage service bookings and keep customers informed about costs and progress, as these are key responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers about the company culture, career progression opportunities, and the specifics of the Service Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.