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- Tasks: Be the go-to person for customer queries and ensure fleet compliance.
- Company: Join DAF Fleet Services, a leader in bespoke fleet management solutions.
- Benefits: Enjoy a salary up to £26,000, bonuses, training, and 22+ days holiday.
- Why this job: Work in a friendly team with great culture and career progression opportunities.
- Qualifications: A can-do attitude and strong communication skills are essential; training provided.
- Other info: Office-based role with potential for hybrid work in the future.
The predicted salary is between 15600 - 26000 £ per year.
Do you want to work in a fast-paced, friendly environment? Due to substantial growth, we currently have an exciting position as a Customer Service Executive in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.
As a Customer Service Executive, we can offer you:
- Salary of up to £26,000 (depending on your customer service experience)
- Quarterly team bonus of up to £1,250 (up to £5,000 a year)
- Excellent DAF customer service training & development opportunities – in-house and manufacturer’s
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee recognition competitions
- Hosting our own mini events, food days and much more
- Team building activities offsite
- Employee assistance programme
- Career progression opportunities
- Pension
- Cycle to work scheme
- Office based with potential to go hybrid in the future
Who are we looking for as a Customer Service Executive:
Ideally, you will have the following skills / experience but training will be provided:
- Most importantly, you’ll have a can-do attitude.
- Enjoy troubleshooting and have the ability to think on your feet.
- A proven track record of providing world-class customer service.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable speaking to clients on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
- Any experience of fleet management or the automotive sector would be an advantage but not essential.
- Full UK driving licence (preferred).
The Customer Service Executive role / responsibilities include (but not limited to):
To be a customer service champion. Ensure our clients\’ fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plans and communicate these to customers. Document all correspondence with clients in the appropriate system or database. General administration duties required for the smooth running of the Customer Service Department.
Working Monday – Friday, 8am to 5pm.
Apply today to start your Customer Service Executive journey with DAF Fleet Services
Apply for Customer Service Executive – Devizes
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Customer Service Executive -Devizes employer: Ford & Slater
Contact Detail:
Ford & Slater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive -Devizes
✨Tip Number 1
Familiarise yourself with the fleet management industry and DAF's services. Understanding the basics of fleet operations will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves speaking to clients, being articulate and confident on calls can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will highlight your can-do attitude and troubleshooting skills that are essential for this position.
✨Tip Number 4
Network with current or former employees of DAF Fleet Services if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Executive -Devizes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, IT literacy, and any experience in fleet management or the automotive sector, even if it's minimal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your can-do attitude and troubleshooting skills. Mention specific examples of how you've provided excellent customer service in the past and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, clearly outline your exceptional communication skills, both written and verbal. Discuss your organisational skills and ability to work independently, as these are key traits for the Customer Service Executive position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at Ford & Slater
✨Show Your Can-Do Attitude
Make sure to convey your positive mindset during the interview. Employers are looking for candidates who can tackle challenges with enthusiasm, so share examples of how you've approached problems in the past.
✨Demonstrate Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated with clients or colleagues in previous positions.
✨Highlight Your Troubleshooting Experience
Prepare to discuss specific instances where you've successfully resolved customer issues. This will showcase your ability to think on your feet and provide world-class service, which is crucial for a Customer Service Executive.
✨Familiarise Yourself with Fleet Management
Even if you don't have direct experience, do some research on fleet management and the automotive sector. Showing that you've taken the initiative to learn about the industry can set you apart from other candidates.
