Training Support Specialist in Basildon

Ford Credit UK is looking for a proactive and engaging Training Specialist to support the delivery of our annual training strategy across the UK dealer network. In this role, you’ll help drive dealer performance and sales success by providing expert training on Ford Credit products, digital tools, and compliance essentials. Working closely with our UK Training Manager and wider internal teams, you’ll play a key role in shaping innovative training solutions that enhance dealer capability, strengthen customer engagement, and align with evolving market and regulatory trends.

Responsibilities

• Support the UK Training Manager in designing and implementing Ford Credit’s annual training strategy.
• Help deliver monthly and annual sales objectives, including volume, penetration, renewal and retention targets.
• Provide best‑in‑class training to Dealer Groups on Ford Credit and Ford Lease products, digital tools, and customer engagement platforms.
• Collaborate closely with FCB Sales teams to analyse dealer feedback and identify emerging training needs.
• Work with cross‑functional teams (Marketing, Insurance, Operations) to align training content with business priorities.
• Stay up to date with industry, regulatory and market developments to ensure training remains current and impactful.
• Build strong relationships across the dealer network to understand sales processes and best practices.
• Ensure technical compliance is embedded across training materials.
• Deliver induction training for new Ford Credit sales team members.
• Partner with Henry Ford Academy and external suppliers to manage and evolve the dealer training syllabus.
• Oversee annual completion of the Specialist Automotive Finance Expert qualification for FCE employees.
• Support Ford of Britain product launches with expert training input and coordination of field-based sessions.
• Monitor MS Teams channels to identify support needs and operational training priorities.
• Support marketing activities through competitor analysis and insight generation.

Qualifications

• Sales experience or strong operational expertise.
• Confidence using technology to build relationships and drive business performance.
• Experience with CRM platforms and digital tools.
• Strong interpersonal and relationship‑building skills.
• A customer‑centric approach with a passion for delivering exceptional service.
• Ability to analyse data to inform training needs and performance improvements.
• Creative and innovative mindset, with the ability to design modern training solutions.
• Evidence of improving efficiency through problem‑solving and waste reduction.
• Previous training or facilitation experience.
• Experience managing relationships across cross‑functional teams.
• Data analysis skills and the ability to extract insights.
• Familiarity with emerging technologies to enhance training delivery.

Why Join Us?

You’ll play a critical role in shaping the capability and performance of the UK dealer network, contributing directly to Ford Credit’s strategic success. If you’re passionate about training, performance improvement, and helping others succeed, we’d love to hear from you.

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

This position is based in Dunton, Essex, and it is expected the successful candidate will be able to attend the Dunton Campus for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.