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For Companies At a Glance
- Tasks: Be the go-to expert for dealer queries and manage key financial processes across Europe.
- Company: Join FCE Bank plc, a vital part of Ford Motor Company, empowering dealers with essential financial products.
- Benefits: Enjoy a collaborative work environment with opportunities for on-the-job training and personal growth.
- Why this job: This role offers a chance to make an impact while working in a fast-paced, diverse team.
- Qualifications: Fluent in English and Spanish, with strong customer service skills and a proactive attitude.
- Other info: Position based in Dunton, requiring office attendance 4 days a week; flexible schedule.
The predicted salary is between 28800 - 43200 £ per year.
Ready to be at the heart of European dealer finance?
Join our dynamic Wholesale team, a crucial part of FCE Bank plc, where we play a pivotal role in empowering Ford Motor Company and our valued Ford Dealers across the UK, Ireland, France, Italy, and Spain. We provide essential financial products that fuel sales and growth in these key markets.
This isn\’t just an admin role; it\’s a chance to be the friendly, expert face of Ford Credit for our international dealer network. Our team is fast paced, highly collaborative, and deeply committed to delivering exceptional service and satisfaction.
Qualifications
What You\’ll Bring (Your Skills & Experience):
- Language Powerhouse: Excellent verbal and written business-level language skills in English and Spanish . You\’ll be using these daily to communicate effectively with our customers and partners.
- Customer Champion: A genuinely positive and proactive approach to providing outstanding customer/dealer service, taking full accountability for resolving queries or knowing when and how to escalate effectively.
- Reliable & Efficient: Confidence in managing your workload and meeting deadlines with minimal supervision, always maintaining high levels of quality and efficiency.
- Eager Learner: A proven ability to quickly acquire and apply new knowledge and skills, thriving on on-the-job training opportunities.
- Collaborative Communicator: Excellent interpersonal skills and the ability to communicate clearly and effectively with a wide range of people.
- Resilient Team Player: You demonstrate a strong focus on delivering results, you\’re a valued contributor to the team, and you show resilience and adaptability, achieving objectives even when faced with challenges.
- Flexible & Adaptable: Comfortable working in an ever-changing environment where priorities may shift.
- Customer Advocate: A clear understanding of what the fair treatment of customers means and a commitment to ensuring this is consistently applied in your work.
Additional Information
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.
This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.
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Responsibilities
As a Multi-Market Wholesale Administrator, you\’ll be a central figure, managing key financial processes and building relationships across borders. Your day will be varied and engaging, involving:
- Being the Go-To Expert: You\’ll be the first point of contact for queries from dealers, internal teams (like Ford Motor Company, Ford Credit Global Business Centre, National Sales Councils, Ford Credit European locations), and external partners across your assigned markets, using your excellent language skills daily via phone, email, and messaging.
- Navigating Multi-Market Operations: Taking ownership of diverse wholesale tasks specific to our multi-market remit, ensuring smooth operations across different regions.
- Mastering Financial Control: Diving into the core of dealer finance by accurately managing debt control, handling daily collections, and expertly clearing and reconciling payments on our in-house systems. This includes resolving tricky unapplied suspense items.
- Supporting Dealer Flexibility: Processing settlements, clearances, exposures, and handling rewrites on an ad-hoc basis to support dealer financial needs.
- Collaborating Across Teams: Lending your expertise and support to other business centre teams within our operations whenever needed.
- Driving Improvement & Knowledge Sharing: Actively contributing to projects like Global Optimisation, assisting with knowledge transfer documentation, providing training support to the Ford Credit Global Business Centre team in India, and conducting quality checks to help us continuously improve the service we offer our dealers.
- Tackling Projects: Getting involved in assigned Wholesale/Major Daily Rental Operations projects aimed at enhancing our service proposition to the dealer network.
- Being a Team Player: Stepping in to support your colleagues by learning and covering all Manchester Business Centre Wholesale and Major Daily Rental Operations tasks for all markets, especially during periods of absence.
- Contributing Ad Hoc: Taking on additional reporting and assignments as required to support the team and ongoing initiatives, including new system launches.
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Wholesale Administrator employer: Ford Motor Company
Contact Detail:
Ford Motor Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Administrator
✨Tip Number 1
Familiarise yourself with the financial products and services offered by Ford Credit. Understanding these will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your language skills, especially in Spanish. Since this role requires excellent communication in both English and Spanish, being able to showcase your proficiency can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Ford Credit or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for situational questions that assess your customer service skills. Think of examples where you've successfully resolved issues or improved processes, as this will highlight your proactive approach and problem-solving abilities.
We think you need these skills to ace Wholesale Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Wholesale Administrator role. Emphasise your language proficiency in English and Spanish, as well as any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated excellent customer service and your ability to work collaboratively in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your ability to manage workloads efficiently, your proactive approach to problem-solving, and your adaptability in changing environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ford Motor Company
✨Showcase Your Language Skills
Since this role requires excellent verbal and written skills in both English and Spanish, be prepared to demonstrate your proficiency. You might be asked to respond to questions in both languages, so practice speaking and writing in a business context beforehand.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've resolved customer queries or escalated issues effectively, showcasing your proactive approach to ensuring customer satisfaction.
✨Demonstrate Adaptability
The job involves working in a fast-paced environment where priorities can shift. Prepare to discuss situations where you've successfully adapted to changes or challenges in the workplace, illustrating your resilience and flexibility.
✨Prepare for Team Collaboration Questions
As a Wholesale Administrator, you'll need to work closely with various teams. Think of examples that showcase your interpersonal skills and ability to communicate effectively with diverse groups, as well as how you've contributed to team success in the past.
