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- Tasks: Lead a dynamic team to create user-centric designs for Ford Credit's innovative products.
- Company: Join Ford Credit, a leader in automotive financing, transforming the digital experience.
- Benefits: Enjoy a collaborative culture, flexible office days, and opportunities for professional growth.
- Why this job: Be part of a passionate team shaping the future of automotive finance with impactful design.
- Qualifications: Bachelor's degree in design and 5+ years leading product design teams required.
- Other info: Diversity and equality are core values; candidates must attend the Dunton office 4 days a week.
The predicted salary is between 43200 - 72000 £ per year.
Ford Credit is experiencing significant business transformation in an ever-changing digital world. To create this all-new automotive financing experience, we are gathering together a team of world-class strategists, innovators, creators, and technicians and searching for a UX Manager, who will help form the foundation for user experience design working in a cross-functional team to deliver customer-centric experiences that engage and delight our customers.
Qualifications
The minimum requirements we seek:
- Bachelor’s degree in user experience, human-computer interaction, interaction design, service design, graphic design, or digital design-related degree
- 5+ years of experience leading highly effective product design teams
- 5+ years working on highly collaborative teams, or other multidisciplinary teams
- A solid portfolio demonstrating leadership skills and abilities
Our preferred requirements:
- Master’s degree in user experience, human-computer interaction, interaction design, service design, graphic design, or digital design related-degree
- Strong verbal, written and visual presentation skills
- Hands-on experience in research and design techniques including qualitative and quantitative methodologies
- Experience in designing and/or facilitating group collaboration workshops to ensure strategic alignment
- Experience in evangelising and explaining to others in the organisation about UX processes, methods, and benefits
- Knowledge and experience in hands-on user experience design, user journey mapping, workflow analysis and requirements gathering
- Experience partnering with both engineering and product teams
- Experience using design thinking principles or methods in a formal, in-person setting.
- Design operations experience a plus
- Deployed AI solutions to improve the output, quality and/or efficiency of a Design team
- Passionate about the automotive and transportation industry
Additional Information
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.
This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.
Responsibilities
We’re seeking an innovative, expansive problem solver to provide both inspiration and leadership to our Product Design team. This people leader will get the chance to guide their team through a journey of human-centered research to uncover insights that contribute to all phases of the design process while overseeing the creation of seamless product and service experiences across the Ford Credit portfolio of products. This role will be responsible for driving a healthy, inclusive culture, and orchestrating across a broad range of functions and features to produce unrivalled designs while encouraging collaboration, transparency and clarity between multiple offices, teams, and functions.
As a UX Manager, you will:
- Help to develop and nurture a dedicated team with the right mix of skills to meet the needs of our product organisation, delivering best-in-class financial products
- Lead and manage interdisciplinary teams through the research/design process to produce high-quality work that materially impacts our partners and customers
- Champion the voice of the user and leverage inspiration to discover hidden opportunities
- Demonstrate prowess for empathetic design that accounts for end-to-end user journeys extending across a manifold of users, geographies, devices, products, and services
- Guide a team to improve both hard and soft skillsets, fostering designer growth and career development
- Ensure the team advocates for the best solutions for Ford Credit customers by using thorough research techniques and strong design acuity
- Establish relationships and work strategically with partners to help them determine where they should be focusing both time and resources
- Ensure that the team produces material which aligns with the overall vision and strategy for Ford Credit
- Apply critical thinking to challenge the status quo and traditional ways of working, pushing the team on the definition of interaction design excellence
- Plan and scope projects and teams according to business needs and design opportunities, setting them up for success with an educated view on best practices
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UX Design Manager employer: Ford Motor Company
Contact Detail:
Ford Motor Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Design Manager
✨Tip Number 1
Familiarise yourself with Ford Credit's current products and services. Understanding their offerings will help you tailor your approach during interviews, showcasing how your UX design experience can enhance their customer-centric vision.
✨Tip Number 2
Network with professionals in the automotive and UX design fields. Attend industry events or join online forums to connect with individuals who may have insights into Ford Credit's culture and expectations, giving you an edge in your application.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing interdisciplinary teams. Be ready to share specific examples of how you've fostered collaboration and innovation in past roles, as this is crucial for the UX Manager position.
✨Tip Number 4
Showcase your passion for the automotive industry in your conversations. Research recent trends and innovations in automotive financing and be prepared to discuss how your UX design skills can contribute to enhancing user experiences in this sector.
We think you need these skills to ace UX Design Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX design and leadership. Focus on your 5+ years of experience leading product design teams and any specific projects that demonstrate your ability to create customer-centric experiences.
Showcase Your Portfolio: Include a strong portfolio that showcases your leadership skills and abilities in UX design. Highlight projects where you have led interdisciplinary teams and the impact your designs had on user experience.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the automotive industry. Discuss how your experience aligns with Ford Credit's mission to transform automotive financing.
Prepare for Interviews: Be ready to discuss your hands-on experience with research and design techniques, as well as your approach to fostering collaboration within teams. Prepare examples of how you've used design thinking principles in past projects.
How to prepare for a job interview at Ford Motor Company
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best work. Focus on projects that demonstrate your leadership skills and your ability to create user-centric designs, as this is crucial for the role.
✨Prepare for Collaborative Scenarios
Since the job involves working in cross-functional teams, be ready to discuss your experience in collaboration. Prepare examples of how you've successfully led interdisciplinary teams through the design process.
✨Demonstrate Your Research Skills
Be prepared to talk about your hands-on experience with both qualitative and quantitative research methods. Discuss specific techniques you've used to gather insights and how they influenced your design decisions.
✨Emphasise Empathetic Design
Highlight your understanding of empathetic design principles. Be ready to explain how you consider the end-to-end user journey and how you've applied this in past projects to enhance user experiences.
