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For Companies At a Glance
- Tasks: Lead data-driven decision-making and optimise product analytics capabilities.
- Company: Join Ford Credit Europe, a leader in transforming customer experiences in the digital age.
- Benefits: Enjoy a flexible work environment with opportunities for professional growth and development.
- Why this job: Be at the forefront of innovation, shaping a data-informed culture and enhancing product operations.
- Qualifications: 5+ years in product analytics, with experience in defining metrics and managing analytics tools.
- Other info: Diversity and equality are core values; office attendance is typically 4 days a week.
The predicted salary is between 48000 - 72000 £ per year.
Ford Credit Europe is at a pivotal moment in its transformation, aiming to enhance the customer experience in the digital age. As part of the Product Operations team, which consists of over 70 members, you will be the first Product Analytics specialist, laying the foundation for data-driven decision making and developing your product operations skills.
Minimum requirements:
- 5+ years of experience in product analytics, data analysis, or related fields, with at least 2 years in a product environment.
- Experience defining metrics, creating dashboards, and conducting data analysis that influence product decisions.
- Proficiency in implementing and managing product analytics tools for internal teams.
- Proven ability to improve processes and influence stakeholders towards evidence-based decisions.
- Experience managing operational activities to ensure efficiency and consistency.
Additional information:
The company values diversity and equality, and is committed to providing equal opportunities to all applicants. The role is based in Dunton, requiring attendance at the office typically 4 days a week, with flexibility based on business needs.
Successful candidates will undergo a criminal record check in accordance with the Rehabilitation of Offenders Act 1974, focusing only on unspent convictions.
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Responsibilities:
As a Senior Product Operations Manager, you will lead the transformation from intuition-driven decision-making to a data-informed culture, owning and optimizing product analytics capabilities, and championing new technologies.
Your work will involve identifying key metrics, redesigning processes, and enhancing knowledge sharing, with a focus on analytics and insights (approximately 80% of your time initially). The role is dynamic, requiring adaptability and a holistic view of product operations.
Insights:
- Develop and execute strategies for data-informed decision-making across the organization.
- Establish standards for tracking and reporting product performance and user insights.
- Conduct analysis to support strategic priorities and provide actionable recommendations.
- Monitor and report on key metrics across products.
Technology enablement:
- Manage the product analytics tech stack and roadmap, primarily Adobe Analytics, with potential for additional tools.
- Empower teams to utilize existing tools effectively.
- Evaluate and implement new analytics technologies to boost productivity.
- Design training programs for tool adoption and effective use.
People development:
- Promote continuous learning and professional growth within the team.
- Increase analytics literacy organization-wide, from basic metrics to advanced analysis techniques.
- Build relationships across departments, including Engineering, Design, and global analytics teams.
Ways of working:
- Streamline and automate processes to enhance team performance.
- Contribute to product development lifecycle improvements.
- Address operational challenges proactively.
- Implement reporting mechanisms for tracking progress and performance.
- Enhance the product organization’s knowledge base with engaging content on analytics and metrics.
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Senior Product Operations Manager - Analytics Lead employer: Ford Motor Company
Contact Detail:
Ford Motor Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Operations Manager - Analytics Lead
✨Tip Number 1
Familiarise yourself with the latest trends in product analytics and data-driven decision-making. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to Ford Credit Europe's transformation.
✨Tip Number 2
Network with professionals in the product analytics field, especially those who have experience with Adobe Analytics or similar tools. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've influenced product decisions through data analysis in your previous roles. Highlighting your ability to define metrics and create dashboards will demonstrate your fit for the position.
✨Tip Number 4
Showcase your adaptability and holistic view of product operations during any discussions. Emphasising your experience in managing operational activities and improving processes will resonate well with the expectations of this role.
We think you need these skills to ace Senior Product Operations Manager - Analytics Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in product analytics and data analysis. Emphasise your proficiency in defining metrics, creating dashboards, and managing product analytics tools, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain how your background aligns with Ford Credit Europe's goal of enhancing customer experience through data-driven decision making. Share specific examples of how you've influenced product decisions through analytics.
Showcase Your Technical Skills: Clearly outline your experience with Adobe Analytics and any other relevant tools. Mention any training programs you've designed or participated in, as this demonstrates your commitment to continuous learning and development.
Highlight Your Leadership Experience: Since the role involves promoting analytics literacy and building relationships across departments, include examples of how you've led teams or initiatives that improved processes and fostered collaboration in previous roles.
How to prepare for a job interview at Ford Motor Company
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've defined metrics and created dashboards in your previous roles. Highlight any data analysis projects that influenced product decisions, as this will demonstrate your capability to drive a data-informed culture.
✨Understand the Company’s Transformation Goals
Familiarise yourself with Ford Credit Europe's current transformation initiatives. Be ready to articulate how your experience aligns with their aim to enhance customer experience through data-driven decision-making.
✨Demonstrate Stakeholder Influence
Be prepared to share instances where you've successfully influenced stakeholders towards evidence-based decisions. This is crucial for the role, so think of examples that showcase your ability to communicate insights effectively.
✨Emphasise Adaptability and Process Improvement
Since the role requires a dynamic approach, discuss your experience in managing operational activities and improving processes. Highlight any specific tools or methodologies you've used to streamline operations and enhance team performance.
