Contract
Full-time • Dunton
About Product Operations at Ford Credit
Product Operations is a strategic enablement function that accelerates product delivery, improves product maturity, and removes operational friction across our European portfolio. You will own and continuously evolve the infrastructure, tooling, and operating model that supports our product teams, treating internal workflows as a product in their own right.
Essential Criteria
- Dedicated Product Operations & Product Management Background: 5+ years of professional experience, including a background as a practicing Product Manager followed by hands‑on experience building, scaling, and managing internal infrastructure within a Product Operations function.
- Advanced Tooling & Automation Mastery: Practical experience configuring and administering Jira, Airtable, Confluence, and Miro, including building custom workflows, databases, and API integrations.
- AI Curiosity & PDLC Automation: Experience leveraging generative AI, prompt engineering, or automation scripts to streamline the product development lifecycle.
- Modern Ways of Working & Coaching: Deep understanding of modern product management frameworks (continuous discovery, empowered teams, lean product development) with the ability to coach teams and collaborate with global operations peers.
- Pragmatic Compliance Integration: Experience navigating product delivery and compliance in regulated environments, translating complex requirements into automated, frictionless guardrails.
Desirable Criteria
- Technical Scripting: Familiarity with JavaScript, Python, or automated workflow builders (like Zapier or Make) to connect product tools.
- Continuous Improvement Certification: Familiarity with Lean, Six Sigma, or Agile Coaching methodologies.
What You'll Be Doing
- Architect the Tech Stack & Workflows: Configure, scale, and optimise our tooling ecosystem (Jira, Airtable, Confluence, Miro), building custom integrations, automation scripts, and compliant workflows while collaborating with North American counterparts.
- Pioneer AI‑Augmented Workflows: Build and deploy AI‑powered templates and automated workflows using Large Language Models (LLMs) to draft PRDs, write release notes, and generate test cases.
- Drive Cycle Planning & Budget Support: Own annual and cycle planning frameworks that sync with North American planning cadences, while providing operational support to manage and optimise the EU product budget.
- Optimise Ways of Working: Partner deeply with Engineering Operations and North American product teams to align methodologies, integrate toolchains, and continuously improve joint ways of working and PDLC cycle times.
- Act as a Product Culture Champion: Shape a high‑performing product culture by establishing feedback loops to diagnose behavioural friction, driving mindset shifts around accountability, and creating shared spaces for product collaboration.
- Improve Stakeholder Communication: Establish automated, transparent reporting channels that keep cross‑functional business stakeholders aligned with product roadmaps and progress.
- Nurture Talent, Training & Skills: Roll out and maintain our product skills assessment framework, translating findings into tailored team and individual training plans.
- Provide Hands‑On Leadership: Act as a player‑coach, executing technical tooling and automation tasks while mentoring a small team of operations specialists.
Head of Product Operations employer: Ford Motor Company
Ford Motor Company is an exceptional employer, offering a dynamic work environment at the Dunton Campus in Essex where innovation meets compliance excellence. Employees benefit from a strong focus on professional growth, a collaborative culture that values integrity and teamwork, and the opportunity to lead impactful compliance initiatives within a globally recognised brand. With a commitment to enhancing compliance culture, Ford provides a meaningful and rewarding career path for those passionate about governance and risk management.
