At a Glance
- Tasks: Be the go-to strategist for top UK fleet accounts, driving electrification and optimising fleet management.
- Company: Join Ford Pro, a leader in revolutionising commercial mobility with innovative solutions.
- Benefits: Flexible hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to equality and flexible working arrangements.
- Why this job: Shape the future of commercial mobility while delivering exceptional customer experiences.
- Qualifications: Sales experience, strong communication skills, and a passion for customer success.
The predicted salary is between 40500 - 49500 £ per year.
Company Overview
At Ford Pro, we are building a one-stop-shop ecosystem designed to help commercial fleet customers maximize uptime, boost productivity, and lower the total cost of ownership.
From industry-leading commercial vehicles and charging infrastructure to fleet management software and aftermarket services, Ford Pro is revolutionizing commercial mobility.
As a Fleet Key Account Manager, you will serve as the primary commercial strategist and trusted advisor for top-tier national fleet accounts across the UK.
Working with key decision-makers - including Fleet Directors, Procurement Leads, and Sustainability Officers - you will provide consultative guidance on fleet optimization and electrification strategies.
If you are a proactive, data-driven sales professional motivated by delivering best-in-class customer experiences and achieving record-breaking sales in a fast-paced environment, this is your opportunity to shape the future of commercial mobility.
Work Model: Flexible Hybrid (Mondays on-site in Dunton; 1 day remote; remainder Dunton campus or customer field visits)
Qualifications and Skills
- Empathy; a customer first mindset
- Best in class relationship management with exceptional communication and facilitation skills, across both internal and external stakeholders
- An understanding of Ford Pro products and services
- Strong competitor product and industry knowledge including future trends – knowledge of EV's and electrification is desirable
- Being comfortable with data, understanding Net Promoter Scoring and the importance of associated customer centric metrics (drivers)
- Analytical and logical mindset
- Ability to understand and translate complex and technical issues to non-technical people
- Ability to maintain focus and positivity in a challenging environment
- Excellent communication and presentation skills
- Strong sense of confidence and commitment; autonomy
- Comfortable interacting cross-functionally at all levels
- Advanced Excel and data manipulation – strong use of SEER, and knowledge of VISTA and VMACS are highly desirable
- Previous sales experience in a customer facing sales role is essential
- Additional
Information: This is a UK position, applications will only be accepted from current UK employees (Fo B employees only).
Priority will be given to displaced lateral employees in the first instance.
This is a full-time role; however, we are keen to encourage applications from applicants who work flexibly, including job-share applicants, who would like to work with another job-share applicant to do this role (even if you currently do not have a job-share partner).
The Job Share Connect tool allows you to create your profile and then find a job share match.
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.
- If you are concerned about travelling to site due to disability (or other)
- Position Responsibilities
- Working with the largest UK fleets and supporting them with all aspects of their fleet, as they move towards electrification.
- Create a one-stop shop to help our customers increase uptime and productivity, while reducing complexity and cost of ownership.
- Achieve sales objectives by maintaining order-take vs a target glide path and provide regular forecasts by customer.
- Be the key point of contact for all of your customer queries and the point of escalation for all account issues.
- Be the key conduit to deliver all pillars of Ford Pro, adding value to our customers businesses and delivering our promise to maximise their uptime.
Creating a seamless customer experience.
- Support fleet customers in achieving their goals in every aspect of fleet management from initial qualification of needs (hardware / software), through order fulfilment, onboarding, day to day fleet operations (maximising productivity) to defleet.
- Build a deep understanding of customers' needs and their business.
- Work proactively & collaboratively to address key strategic challenges and become a trusted partner & advisor.
- Identify opportunities to diversify and grow Ford revenue across vehicles, parts, charging, software & services, acting as the central engagement point for Ford Pro.
- Provide revenue & production forecasts to support forward planning.
- Develop and implement bespoke customer success plans that align with customer internal objectives, creating mutual business value.
- Be accountable for customer satisfaction and retention.
- Contribute to the library of customer success assets (customer references, case studies, playbooks) and thought leadership (methodology, point of view, white papers).
- Key Interfaces
- The key point of contact for a portfolio of our most strategically important Ford Pro Customers
- Management at all levels in customer organisation, typically Fleet/Purchasing Manager, sustainability contact etc.
- Contract Hire & Leasing / Vehicle Management Company account managers.
- Ford dealers.
- Vehicle converters and equipment suppliers.
- Ford Pro Specialists (e. g. vehicle charging & software)
- Ford internal departments; Fleet Tenders, Order Fulfilment, Car & CV Brand, Fleet Aftermarket, Finance, Legal and Public Affairs, Engineering.
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Fleet Key Account Manager in Essex employer: Ford Motor Company
Ford Motor Company is an exceptional employer, offering a dynamic work environment at the Dunton Campus in Essex where innovation meets compliance excellence. Employees benefit from a strong focus on professional growth, a collaborative culture that values integrity and teamwork, and the opportunity to lead impactful compliance initiatives within a globally recognised brand. With a commitment to enhancing compliance culture, Ford provides a meaningful and rewarding career path for those passionate about governance and risk management.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Key Account Manager in Essex
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Fleet Key Account Manager at Ford Motor Company, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Ford Motor Company. Tailor your message to explain why you’re drawn to them and how you can contribute as a Fleet Key Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Fleet Key Account Manager in Essex
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Ford Motor Company:When writing your cover letter, make sure to tailor your message specifically for Ford Motor Company. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Ford Motor Company
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Ford Motor Company that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Ford Motor Company that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Ford Motor Company’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
