Engineering Excellence Manager

Ford Credit Europe is at a pivotal moment as it undergoes a significant business transformation in a rapidly evolving digital landscape. As the financial arm of Ford, Ford Credit is central to the customer experience, transforming how people access and engage with vehicle finance globally.

The Opportunity

Are you motivated by building high-performing engineering teams from the ground up? Do you excel at enabling teams through optimized processes, cutting-edge tools, and data-driven insights? Are you excited to define and lead a new function? If yes, this is your chance to make a meaningful impact at Ford Credit!

This role is about establishing, growing, and leading Engineering Excellence at Ford Credit. We seek a visionary leader to shape this vital function and empower our engineering teams to achieve new levels of effectiveness. While we have initial ideas inspired by our Product Operations model, we are open to your vision and expertise in defining what Engineering Excellence will become.

What You’re Good At

We are looking for a motivated and experienced leader passionate about creating an efficient, effective, and happy engineering organization. While specific experience is valuable, we prioritize attitude, leadership skills, and a passion for team building. You likely excel in:

• Experience working in enterprise software engineering and understanding engineer challenges.
• A natural problem-solver with a passion for workflow optimization and scalable processes.
• Comfort in ambiguity, with the ability to create structure from a blank slate.
• Highly organized, detail-oriented, with strong analytical skills.
• Enthusiasm for new technologies and the ability to evaluate and implement tools to boost productivity.
• Skill in identifying risks and developing mitigation strategies.
• Strong communication and collaboration skills, capable of influencing and building consensus across teams.
• A passion for people development and fostering a culture of continuous learning.

Qualifications

What We\’re Looking For

We seek someone proactive, comfortable leading in ambiguity. The list below is not exhaustive; please apply even if you meet only some criteria—attitude and leadership potential are key.

• 4+ years in enterprise software engineering with Java, Python, or similar.
• 3+ years in engineering operations, process improvement, or related fields.
• Experience leading or building engineering operations is a plus but not mandatory.
• A proven track record of process improvements, technology implementation, and driving change.
• Experience managing budgets, resources, and vendors.
• Excellent communication, interpersonal, and influencing skills.
• Curiosity and passion for problem-solving and strategy optimization.
• Experience in matrixed team environments and influencing across product areas.
• Drive to learn and adopt new technologies.
• Ability to work under pressure and adapt to change.

What You’ll Receive in Return

Enjoy competitive compensation, comprehensive benefits, generous paid time off, pension, and opportunities for professional and personal growth.

If you are prepared to lead Engineering Excellence at Ford Credit, we look forward to hearing from you!

The company values diversity and equality of opportunity and is committed to an inclusive environment. If you have concerns about applying due to disability, contact us for support in making adjustments.

Note: Banking and Compliance training, including fair treatment of customers, is mandatory for all FCE employees. Training will be provided as needed.

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Responsibilities

What You’ll Be Doing

As Head of EU Engineering Excellence, you will drive the creation of a highly efficient engineering organization. You will collaborate closely with engineering leadership, Site Reliability Engineering (SRE), and Product Operations to align on best practices and workflows. Your key responsibilities include:

• Analyzing, streamlining, and automating engineering processes, including delivery cycles and planning.
• Designing and implementing reporting mechanisms to monitor progress and identify improvements.
• Championing new ways of working within the engineering organization.
• Coordinating the software release process towards continuous delivery.
• Ensuring alignment of goals (OKRs), strategies, and priorities across teams.
• Establishing and tracking KPIs across teams.
• Owning the engineering effectiveness technology roadmap and stack, aligned with company strategy.
• Empowering teams with tools and technologies to enhance productivity and collaboration.
• Developing training programs for tool adoption and utilization.

People Development

• Supporting leadership in fostering continuous learning and development.
• Implementing skills frameworks and development programs for engineers and managers.
• Training team members in improved delivery methods.

Insights & Reporting

• Developing dashboards and reports to provide data-driven insights to engineering teams.

The Team

You will be part of a passionate, collaborative team at Ford Credit, reporting to the CTO – Europe. Your work will involve close collaboration with engineers, product managers, and stakeholders. You will work at least two days a week in our Dunton, Essex office, with occasional visits to offices in Spain and Germany.

About Ford

Ford is a global company rooted in innovation and family values, pioneering modern transportation since its inception.

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