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- Tasks: Support training delivery across the UK dealer network and enhance dealer performance.
- Company: Join Ford Credit UK, a leader in automotive finance with a commitment to innovation.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping training solutions that drive sales success.
- Qualifications: Sales experience, tech-savvy, and strong interpersonal skills are essential.
- Other info: Dynamic role with excellent career development and a focus on diversity and equality.
The predicted salary is between 36000 - 60000 £ per year.
Ford Credit UK is looking for a proactive and engaging Training Specialist to support the delivery of our annual training strategy across the UK dealer network. In this role, you will help drive dealer performance and sales success by providing expert training on Ford Credit products, digital tools, and compliance essentials.
Working closely with our UK Training Manager and wider internal teams, you will help shape innovative training solutions that enhance dealer capability, strengthen customer engagement, and align with evolving market and regulatory trends. The role will support the UK Training Manager to scope and implement FCB's annual training strategy, aligning with FCB objectives, market conditions, and the prevailing regulatory landscape.
You will support the delivery of FCB monthly and annual sales objectives at both Volume and Penetration levels for all sales channels, and support renewal and retention actions at Dealer Group and site level to achieve renewal/retention objectives. You will provide training and support to Dealer Groups on Ford Credit/Ford Lease products and services, focusing on delivering modern digital tools and platforms for customer engagement.
You will regularly engage with FCB Sales teams to gather and analyse current Dealer feedback/queries to identify emerging training needs and opportunities for Dealer performance enhancement. You will collaborate with wider internal teams such as FCB Marketing, Insurance, and MBC Operations to understand Dealer training needs that support the delivery of FCB objectives.
You will stay up to date on industry trends/regulatory developments and update the FCB training suite where appropriate. You will establish relationships with the Dealer network to maintain awareness of Dealer sales processes and best practices to further develop/enhance FCB Dealer training assets. You will maintain adequate technical compliance awareness and deliver induction training to support new FCB Sales team members.
You will cultivate and maintain strong relationships with the Henry Ford Academy (HFA) training team and external training supplier (RTS) to ensure the effective and strategic management of the Dealer training syllabus. You will oversee and manage the annual completion of the Specialist Automotive Finance Expert course for all internal Ford Credit Europe (FCE) staff.
You will actively support Ford of Britain (FoB) national dealer product launches, providing expert input and participating in planning meetings to ensure the seamless integration and prominent inclusion of Ford Credit messaging. You will coordinate Field training to support the launch of new products/initiatives.
You will proactively monitor MS Teams chat groups to stay abreast of Field team and Dealer queries, identifying critical training and support requirements to enhance operational efficiency. You will provide essential support for Marketing launches by conducting thorough competitor analysis, contributing valuable insights to product positioning and strategy.
Responsibilities
- Support the delivery of the annual training strategy across the UK dealer network.
- Provide training on Ford Credit products, digital tools, and compliance essentials.
- Collaborate with internal teams to shape innovative training solutions and align with market/regulatory trends.
- Scope and implement the annual training strategy in line with objectives, market conditions, and regulatory landscape.
- Support monthly and annual sales objectives at Volume and Penetration levels for all sales channels.
- Support renewal and retention actions at Dealer Group and site levels.
- Deliver training and support on Ford Credit/Ford Lease products and services, focusing on digital tools for customer engagement.
- Gather and analyse dealer feedback to identify training needs and opportunities.
- Collaborate with Marketing, Insurance, and MBC Operations to understand training needs and align with objectives.
- Stay informed on industry trends and regulatory developments and update the training suite accordingly.
- Establish relationships with the Dealer network to understand sales processes and best practices.
- Maintain technical compliance awareness and deliver induction training for new sales team members.
- Manage relationships with the Henry Ford Academy and external training suppliers to oversee the training syllabus.
- Oversee the annual completion of the Specialist Automotive Finance Expert course for FCE staff.
- Support product launches and ensure Ford Credit messaging is integrated into planning.
- Coordinate field training for new product launches or initiatives.
- Monitor MS Teams channels to identify training and support requirements from field teams and dealers.
- Provide support for Marketing launches by delivering competitive analysis and insights for product positioning and strategy.
Essential qualifications
- Experience in sales or substantive operational roles.
- Ability to use technology to manage relationships and drive business growth.
- Familiarity with CRM software and other digital tools.
- Strong interpersonal skills and ability to build and maintain relationships.
- Customer-centric mindset focused on delivering exceptional service.
- Ability to use data to inform training requirements.
- Creative thinking and ability to develop innovative solutions to drive growth.
- Strong problem-solving skills and agility in navigating complex challenges.
- Willingness to experiment with new training delivery approaches and openness to onboarding new software/platforms.
- Proven ability to work autonomously and deliver training on time.
- Ability to learn and develop independently and demonstrate a track record of problem solving and waste elimination to improve efficiency.
Desirable qualifications
- Training experience and relationship management with cross-functional teams.
- Understanding of Ford Credit and Ford Lease product range.
- Proficiency in data analysis and drawing insights from data.
- Familiarity with emerging technologies and digital tools for training delivery.
Other information
This is a UK position and applications will only be accepted from current UK permanent employees (FCE employees only). The Company is committed to diversity and equality of opportunity and opposes any form of discrimination or harassment. This is a full-time role; however, we encourage flexible working, including job-share arrangements. The Job Share Connect tool allows you to create a profile and find a job share match. This position is based in Dunton, and the successful candidate should be able to attend the Dunton office for a minimum of 4 days a week with flexibility on required days.
Training Support Specialist in Basildon employer: Ford Motor Company
Contact Detail:
Ford Motor Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Support Specialist in Basildon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Ford Credit UK. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or hiring managers, be ready to discuss your experience and how it aligns with the role of Training Support Specialist. Bring examples of your past successes and how you’ve driven performance in previous roles.
✨Tip Number 3
Stay updated on industry trends! Make sure you’re aware of the latest developments in training and compliance within the automotive finance sector. This knowledge will not only impress during interviews but also help you tailor your approach to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ford Credit team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Training Support Specialist in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in training and sales. We want to see how your skills align with the role of Training Support Specialist, so don’t hold back on showcasing your relevant achievements!
Show Off Your Tech Savvy: Since this role involves using digital tools and CRM software, let us know about your tech skills! Mention any platforms you’ve used and how they’ve helped you drive business growth or improve training delivery.
Be Personable: We’re looking for someone with strong interpersonal skills, so make sure your application reflects your ability to build relationships. Share examples of how you’ve engaged with teams or clients in the past to enhance performance.
Keep It Professional but Engaging: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. And don’t forget to apply through our website – it’s the best way to get your application noticed!
How to prepare for a job interview at Ford Motor Company
✨Know Your Stuff
Make sure you’re well-versed in Ford Credit products and digital tools. Brush up on compliance essentials too, as these are key to the role. Being able to discuss these topics confidently will show that you're proactive and engaged.
✨Showcase Your Training Skills
Prepare to share examples of your previous training experiences. Think about how you’ve shaped training solutions or improved dealer performance in the past. This will demonstrate your ability to drive success and align with the company’s objectives.
✨Engage with the Team
Since collaboration is crucial, be ready to discuss how you’ve worked with cross-functional teams before. Highlight your interpersonal skills and how you’ve built relationships to enhance training delivery and support sales objectives.
✨Stay Current
Familiarise yourself with the latest industry trends and regulatory developments. Being able to discuss how these impact training needs will show that you’re not just knowledgeable but also forward-thinking and adaptable.
