Deputy Practice Manager

Job summary

Shortlisted candidates will be invited to attend an interview on the morning of Wednesday 17th September 2025. Please ensure your availability on this date when applying.

The full-time equivalent (FTE) salary for this post is £32,000.

We are seeking to recruit a part-time Deputy Practice Manager to work 30 hours per week, spread over 4 or 5 days. This role is a vital part of our Management Team, providing essential support to the Practice Manager.

The ideal candidate should have a passion for the job, good people skills, a good grasp of IT and common software. If you are a self-motivated, disciplined individual, who has natural ability to innovate, shows initiative and has good leadership skills then we would love to hear from you.

Responsibilities

The Deputy Practice Manager will support the Practice Manager in the day-to-day running of the GP Surgery, ensuring the smooth, efficient, and effective management of all aspects of the practice\”s operations and help contribute to delivering excellent patient services. This role includes leading on delegated areas of responsibility, managing staff and systems, ensuring compliance with regulations, and providing leadership and support across the practice team. The Deputy will act as the Practice Manager in their absence.

About us

Ford Medical Practice is a well-established, patient-focused GP practice, serving a community of 6,000 patients. We pride ourselves on our high QOF achievements and our commitment to continuous improvement and innovation. We are a paper-light, digital-first practice utilizing the EMIS Web clinical system. Our team is made up of two GP Partners, a Practice Nurse, a Student Nurse Associate and an Administrative and Management team. We are also a registered Training Practice, fostering professional development within our team.

Why Join Us?

• Supportive, collaborative, and friendly team environment
• A forward-thinking and innovative practice committed to quality care
• Benefit from a generous NHS pension scheme with an employer contribution totalling 23.7%

Job description and responsibilities

Operational Management

• Assist in the day-to-day management of the practice, ensuring effective administration and smooth workflow.
• Oversee appointment systems, patient access, and reception operations to maximise efficiency.
• Support the implementation and maintenance of practice policies, procedures, and protocols.
• Contribute to business continuity planning and risk management.
• Support the Practice Manager in managing the practice estate, including overseeing maintenance, cleaning contracts, health and safety checks, and liaising with external contractors.
• Assist in the monitoring and ordering of consumables and clinical supplies to ensure appropriate stock levels are maintained and cost-effectiveness is achieved.

HR and Staff Management

• Support with staff recruitment, onboarding, and retention.
• Develop, implement, and maintain an effective training and development programme for all practice staff (clinical and administrative), ensuring compliance with mandatory and role-specific training requirements.
• Liaise with external training providers and agencies where appropriate, and maintain accurate, up-to-date staff training records.
• Assist with workforce planning, rota management, and absence monitoring to ensure service continuity.
• Participate in performance management processes, including appraisals, supervision, and ongoing support for staff development plans.
• Foster a positive, inclusive working environment and promote team cohesion and staff wellbeing.
• Provide administrative and organisational support for trainee placements, including coordinating inductions, creating timetables, managing annual and study leave, and acting as a key point of contact for trainees and supervisors.

Compliance and Quality Assurance

• Support the Practice Manager in ensuring CQC compliance and readiness for inspection.
• Help monitor and review internal processes to maintain high standards of patient care.
• Contribute to health and safety compliance and infection control procedures.
• Lead the significant event analysis process, including investigation, documentation, and reporting of key incidents or events.

Finance and Resource Management

• Assist with financial management, including petty cash and invoicing.
• Support the Practice Manager with payroll input, ordering supplies, and managing contracts with suppliers and service providers.

IT and Systems Support

• Ensure effective use and maintenance of clinical and administrative IT systems e.g. EMIS
• Support staff with IT queries and training needs.
• Assist with data quality and reporting for QOF, Enhanced Services, and other performance metrics.

Patient Services and Communication

• Support the management of complaints, incidents, and feedback.
• Liaise with patients, healthcare professionals, and external agencies professionally and efficiently.
• Promote excellent patient care and confidentiality in all interactions.
• Manage and resolve complaints in line with organisational policy, ensuring timely and empathetic communication.

Person specifications

Qualifications

• High standard of secondary education
• GCSE Mathematics C or above.
• GCSE English C or above.
• Evidence of Further Education

Desirable

• Experience using the clinical system EMIS web.
• IT/ Word processing qualification
• Supervisory/leadership qualifications

Skills

• Good analytical skills.
• Good problem solving skills.
• Excellent interpersonal and communication skills (oral and written).
• Excellent IT Skills.
• Good time management and the ability to work to deadlines.
• Excellent negotiation skills and conflict management.
• Smart appearance, polite and confident.
• Planning and organising.
• Ability to perform under pressure.
• Adaptability.
• Using own initiative.
• Demonstrate team working.
• Self – motivated.
• Flexibility.
• Confidentiality

Experience

• Experience of working in Primary Care.
• Practical experience of general business management.
• Practical experience of managing and motivating people.

Desirable

• Good understanding of the GMS contract competency framework.
• An understanding of HR Management principles and techniques.
• An understanding of General Business Management.
• A working knowledge of employment legislation.
• A working knowledge of health and safety legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ford Medical Practice

Address

93 Gorsey Lane

Ford

Liverpool

L21 0DF

Employer\’s website

http://www.fordmedicalpractice.nhs.uk/ (Opens in a new tab)

Job Types: Part-time, Permanent

Pay: £32,000.00 per year

Expected hours: 30 per week

Work Location: In person

Application deadline: 10/09/2025