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For Companies At a Glance
- Tasks: Make calls to customers, build rapport, and provide exceptional service.
- Company: Join a family-run business known for its supportive team culture.
- Benefits: Enjoy 22 days holiday, bonuses, pension, and retail discounts.
- Other info: Hybrid working options and great public transport links available.
- Why this job: Be part of a friendly team and develop your sales skills.
- Qualifications: Sales experience, strong communication skills, and a customer-focused attitude.
The predicted salary is between 25000 - 30000 £ per year.
Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants, and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuel card solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture. We are looking for a Full-Time Telesales Representative to join our Yate Office.
Benefits:
- 22 days holiday (plus bank holidays)
- Discretionary annual bonus
- Company contributory pension
- Death in service scheme (2 x annual salary)
- Full training and development opportunities
- Cycle to work scheme
- Employee assistance programme
- Eye-care scheme
- Retail discounts
- Free on-site parking
- Hybrid working optional (TBC)
- Good public transport link to access depot
About the role:
- 40 hours per week, Monday to Friday
- Making outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM
- Gathering customer information to update and maintain marketing lists
- Building rapport to gain customer confidence and trust
- Providing customer quotations
- Handling incoming customer queries via email in a timely manner
- Communicating customer trends and feedback internally
- Delivering an exceptional level of customer service
- General administrative duties as required
About you:
- Previous experience within a sales or telesales role
- Strong customer service skills
- Excellent telephone manner
- Strong written and verbal communication skills
- Resilient, motivated and confident
- Organised with the ability to prioritise your own workload
- Good administrative skills and attention to detail
- IT literate - capable of working with CRM systems and MS Office
- Confident, professional and resilient
- Understanding of data protection principles
- Live within a commutable distance to the depot based in Yate
If you’re enthusiastic, customer-focused and ready to join a friendly and supportive sales team, we would love to receive your application.
Telesales Representative in Yate employer: Ford Fuels
Contact Detail:
Ford Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Representative in Yate
✨Tip Number 1
Get to know the company inside out! Research Ford Fuels, their services, and their values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since this role is all about making calls, try role-playing with a friend or family member. Focus on building rapport and handling objections like a pro.
✨Tip Number 3
Be ready to share your success stories! Think of examples from your past sales or customer service experiences that highlight your skills. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Telesales Representative in Yate
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight any previous experience in sales or telesales. We want to see how you've successfully engaged with customers and closed deals, so share those stories!
Be Personable: Since we're all about excellent customer service, let your personality shine through in your application. Use a friendly tone and show us how you can build rapport with customers.
Tailor Your Application: Read the job description carefully and tailor your application to match. Mention specific skills like your telephone manner and organisational abilities that align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ford Fuels
✨Know Your Product
Before the interview, make sure you understand Ford Fuels' offerings, especially their fuel card solutions. Familiarise yourself with their services and how they stand out in the market. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is a core value for Ford Fuels, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build rapport and trust over the phone, as this is crucial for a Telesales Representative.
✨Practice Your Communication Skills
As a telesales role relies heavily on communication, practice articulating your thoughts clearly and concisely. You might even want to do mock calls with a friend to refine your telephone manner and ensure you're comfortable handling various customer scenarios.
✨Be Ready to Discuss CRM Experience
Since the role involves using CRM systems, be prepared to discuss your experience with them. If you've used specific software before, mention it. If not, express your willingness to learn and adapt quickly, showcasing your IT literacy and organisational skills.