Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuelcard solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture.
We are looking for a Full-time Fuelcard Telesales Representative to join our Yate Office.
Benefits:
- 22 days holiday (plus bank holidays)
- Discretionary annual bonus
- Company contributory pension
- Death in service scheme (2 x annual salary)
- Full training and development opportunities
- Cycle to work scheme
- Employee assistance programme
- Eye-care scheme
- Retail discounts
- Free on-site parking
- Hybrid working optional (TBC)
- Good public transport link to access depot
About the role:
- 40 hours per week, Monday Friday
- Making outbound calls to current, lapsed and prospectivefuel card customers to retain business or record reasons for lost business using CRM
- Proactively converting sales opportunities and customer quotations into completedFuelcard sales, working towards agreed sales and conversion targets
- Gathering customer information to update and maintain marketing lists
- Building rapport to gain customer confidence and trust
- Providing customer quotations
- Handling incoming customer queries via email in a timely manner
- Communicating customer trends and feedback internally
- Delivering an exceptional level of customer service
- General administrative duties as required
About you:
The successful candidate will be able to demonstrate the following:
- Previous experience within a sales or telesales role
- Strong customer service skills
- Excellent telephone manner
- Strong written and verbal communication skills
- Resilient, motivated and confident
- Organised with the ability to prioritise your own workload
- Good administrative skills and attention to detail
- IT literate proficient of working with CRM systems and Microsoft Office
- Confident, professional and resilient
- Understanding of data protection principles
- Live within a commutable distance to the depot based in Yate
If you're enthusiastic, customer-focused and ready to join a friendly and supporting sales team, we would love to receive your application.
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Fuelcard Telesales Representative in Somerset employer: Ford Fuels
Ford Fuels is an exceptional employer that values its employees and fosters a supportive work culture. With a competitive salary, performance-related rewards, and a range of benefits including a company car, generous holiday allowance, and employee assistance programmes, we prioritise the well-being and growth of our team. Join us in Cardiff and be part of a family-run business where your contributions directly impact our success and where you can thrive in a dynamic sales environment.
